Revenue Control Officer (RCO) - Part-time, 20hrs p/w, Mon-Fri, 16:15-20:15) - Blackfriars

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dedicated Revenue Control Officer to enhance customer experiences at stations and on trains. This part-time role focuses on delivering exceptional customer service, ensuring safety, and protecting revenue. Ideal candidates will possess integrity, adaptability, and the ability to remain calm in high-pressure situations. Join a dynamic team where your contributions will make a significant impact on customer journeys and satisfaction. If you thrive in a fast-paced environment and have a passion for helping others, this opportunity is perfect for you.

Qualifications

• Passion for customer service with high standards of honesty and integrity.
• Ability to remain calm under pressure and adapt to changing situations.

Responsibilities

• Provide high-quality information and ensure safety and security.
• Maintain high standards of courtesy and service while assisting customers.

Skills

Customer Service

Integrity

Calm under Pressure

Flexibility

Adaptability

Job description

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Revenue Control Officer (RCO) - Part-time, 20hrs p/w, Mon-Fri, 16:15-20:15) - Blackfriars, London

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Client:

Govia Thameslink Railway

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d443567dd798

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Do you have a passion for customer service?

We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey, making this a vital role in ensuring a positive experience.

Your primary focus will be to be visible, anticipate customer needs, and meet their expectations.

As a Revenue Control Officer (Part-time), you will play a key role both at the station and on-train, contributing to the customer's journey. You will be expected to provide high-quality information, ensure safety and security, promote wellbeing, and protect revenue for Govia Thameslink Railway. Greeting customers warmly and professionally at all times is essential.

Your responsibilities include revenue protection, customer service, security, and information provision. The environment can be high-pressure, so maintaining high standards of courtesy and service, along with proactive assistance, is crucial.

We seek individuals who can work accurately under pressure, think logically and creatively, and remain calm. The following qualities are essential:

• High standards of honesty and integrity
• Ability to stay calm under pressure
• Flexibility and adaptability to change
• Professionalism at all times

Since these roles operate 24 hours, candidates must live locally and have access to independent transport to arrive for early shifts, as train services may not always be available.

Roles at stations may involve standing for long periods and working shifts including weekends, nights, and bank holidays.