Revenues Officer

Hoople Ltd; Hereford; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Aviva pension (salary sacrifice)

Flexible benefits scheme

Cycle to work

Healthcare plans

Annual leave up to 31 days

Job summary

Hoople Ltd in Hereford is seeking a Revenues Officer on a hybrid basis. 37 hours per week, permanent contract, salary £27,427 per annum.

You will join the Revenues and Benefits team, supporting the collection of housing benefit overpayments, charges and rent arrears, working with residents, businesses and internal teams to recover debts promptly and in line with procedures.

We value initiative, accuracy and good communication, with clear records and strong organisational and numerical skills.

Qualifications

• Strong organisational, numerical and negotiation skills.
• Confident communicator with a wide range of customers.
• Able to work as part of a team and use initiative.

Responsibilities

• Support the collection and recovery of housing benefit overpayments, social care charges, rent arrears and trade waste charges.
• Collaborate with residents, businesses and internal teams to recover debts promptly and in line with procedures.
• Maintain accurate records and manage competing priorities in a busy Revenues team.

Job description

About The Role

Revenues Officer

Hours: 37 per week

Location: Hereford (Hybrid)

Salary: Hoople Band C £27,427 per annum

Contract: Permanent

Closing Date: 2nd October 2026

Interview Date:13th October 2026

An exciting opportunity has arisen to join our high-performing Revenues and Benefits team as a Revenues Officer, working in a fast-paced and dynamic environment.

As part of the Revenues Team, you will support the collection and recovery of a range of income streams, including housing benefit overpayments, social care charges, rent arrears and trade waste charges. The role involves working with residents, businesses and internal teams to ensure debts are recovered promptly and in line with relevant legislation and procedures.

We are looking for a motivated individual with a positive, 'can-do' attitude who can communicate confidently with a wide range of customers. You will need strong organisational, numerical and negotiation skills, along with the ability to maintain accurate records and manage competing priorities.

You should be comfortable working as part of a team while also using your own initiative to achieve results.

This is a great opportunity to join a busy and supportive team and build a career in Revenues and Benefits.

Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years' service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

• Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme;
• Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledgeto support the Armed Forces Covenant.
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supportingyoung people leaving our care.

Please refer to the Job Description and Person Specification for more details of this role.

About Us

Our vision

To provide excellent business support services to the public sector and those who work with them.

Our mission

Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers.

Our values

• Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers
• Customer focus - Satisfying our customers and helping them to support themselves
• Professional integrity - Bringing the best of our shared technical expertise and professional values to our work
• Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do
• Ambition - Our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals