Revenues and Benefits Assistant / Officer

Middlesbrough Council; Tees Valley; On-site; GBP 24,000 - 34,000; Part time

Benefits offered by this job

Generous annual leave

Pension scheme

Employee discounts

Job summary

Middlesbrough Council is seeking a part-time Business Rates Officer (Revenues and Benefits) to join the Resident and Business Support Service. The role focuses on billing, collection and enforcement of Business Rates with emphasis on accurate administration and excellent customer service.

The successful candidate will have substantial Business Rates experience and a strong knowledge of related legislation, with the ability to work across a dynamic Revenue Service.

Qualifications

• Experience in Business Rates, Revenues or Local Government environment.
• Strong knowledge of Business Rates legislation including billing, recovery and reliefs.
• Ability to interpret legislation and apply policies, manage complex cases independently.
• Excellent analytical and decision-making skills.
• Strong customer service and stakeholder management abilities.

Responsibilities

• Support the administration and recovery of Business Rates.
• Provide guidance and support to colleagues on Business Rates matters.
• Deliver accurate outputs and maintain records; meet performance targets.
• Contribute to continuous improvement and digital transformation within the service.

Skills

Business Rates experience

Legislation knowledge

Legislation interpretation

Analytical thinking

Customer service

IT systems & records

Prioritisation & delivery

Continuous improvement

Job description

The role

Please note that this is 28 hours per week.

Are you looking for an opportunity to develop or further your career in Business Rates within a fast-paced Local Authority Revenue Service?

We are seeking a suitably qualified Business Rates Officer (Revenues and Benefits) to join our Resident and Business Support Service. This is an exciting opportunity to join a dynamic service that plays a vital role in the billing, collection and enforcement of Business Rates.

The successful candidate will have significant experience of Business Rates legislation, working with business to ensure that business rate accounts are administered accurately, whilst delivering excellent customer service.

This position is offered at Grade G and is therefore intended for suitably qualified and experienced candidates with a strong background in Business Rates administration and recovery.

You’ll Bring

• Experience in Business Rates, Revenues or a Local Government environment, including the administration and recovery of Business Rates.
• Strong knowledge of Business Rates legislation, including billing, recovery, enforcement, reliefs, exemptions and complex casework.
• The ability to accurately interpret and apply legislation, policies and procedures, managing complex cases independently where required.
• Excellent analytical, problem‑solving and decision‑making skills.
• Strong customer service, communication and stakeholder management abilities, with the confidence to provide guidance and support to colleagues.
• Confidence using IT systems, maintaining accurate records and producing quality outputs.
• Strong organisational skills, with the ability to manage competing priorities, meet deadlines and deliver performance targets.
• A proactive approach to continuous improvement, service development, efficiency and digital transformation, with a proven track record of delivering positive outcomes.

Ready to Make a Difference?

This is an excellent opportunity to build or further your career within an ever-changing revenue environment. The role is interchangeable within Resident and Business Support and offers excellent opportunities for learning, development and progression.

If this is you, this may be the opportunity you are looking for!

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

Please note this post is subject to a Baseline Personnel Security Standard (BPSS) Check, which includes a Verification of Criminal Record check (unspent convictions only).

What We Offer

We believe in rewarding our people for their hard work by offering an attractive benefits package including generous annual leave, employee discounts and that all important pension, there's something to benefit everyone!