Revenues Officer

Knowsley Metropolitan Borough Council; Knowsley, North East; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Generous annual leave

Pension scheme

Job summary

Knowsley Metropolitan Borough Council is seeking a motivated Revenues Officer to join the Sundry Debtors Team. The role focuses on billing, collection and recovery of Adult Social Care Sundry Debts in a fast-paced local authority environment.

This fixed-term post for 15 months offers hybrid working, DBS clearance, and a supportive professional culture with opportunities for development.

Qualifications

• Knowledge of Sundry Debtors within a local authority or similar environment.
• Experience using financial systems and standard IT packages.
• Ability to prioritise workloads and meet targets.

Responsibilities

• Administer adult social care sundry debtor invoices accurately and within agreed timescales.
• Monitor accounts, allocate payments, and reconcile income.
• Actively pursue outstanding debts using appropriate recovery methods.
• Respond professionally to customer queries via phone, email, and correspondence.
• Negotiate payment arrangements in line with council policies.
• Prepare cases for further recovery action, including referrals to enforcement or legal services.
• Maintain accurate financial records and ensure compliance with legislation and council procedures.
• Work collaboratively with internal departments and external partners.

Skills

Sundry Debtors

Financial administration

Attention to detail

Communication

Tools

Oracle Fusion

ContrOCC

Job description

We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey

• Location: Knowsley Metropolitan Borough Council, Municipal Buildings, Hybrid Working
• Contract: Temporary
• Working Pattern: Full Time
• Hours: 36 hours per week. Consideration will be given for part time working..
• DBS Check: Yes
• Closing Date: 27/09/2026 at 23:59
• Reference: CVP 0702

Fixed Term post for 15 months

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter , demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Come join us and be part of our success.

Knowsley Council’s Exchequer Services plays a vital role in safeguarding the financial health of the authority while supporting our residents. We manage key income streams and ensure compliance with legislation, helping the Council deliver high-quality services to the community

We are seeking a motivated and detail-focused Revenues Officer to join our Sundry Debtors Team. You will play a key role in ensuring the effective billing, collection, and recovery of Adult Social Care Sundry Debts, helping to safeguard public funds and support essential local services.

This is an excellent opportunity for someone with experience in local authority adult social care debt management who is looking to develop their career in a supportive and professional environment.

Key Responsibilities

• Administer adult social care sundry debtor invoices accurately and within agreed timescales
• Monitor accounts, allocate payments, and reconcile income
• Actively pursue outstanding debts using appropriate recovery methods, such as telephone clients to
• Respond professionally to customer queries via phone, email, and correspondence
• Negotiate payment arrangements in line with council policies
• Prepare cases for further recovery action, including referrals to enforcement or legal services
• Maintain accurate financial records and ensure compliance with legislation and council procedures
• Work collaboratively with internal departments and external partners

We are looking for someone who:

• Has up-to-date working knowledge of Sundry Debtors within a local authority or similar environment
• Is experienced in using Oracle Fusion and ContrOCC systems and standard IT packages
• Can prioritise workloads effectively and meet targets in a busy service
• Communicates clearly and professionally with customers and colleagues
• Works flexibly, collaboratively and in line with Knowsley's Better Together values

Why Join Us?

• Flexible working arrangements and hybrid options.
• Generous annual leave and pension scheme.
• Opportunities for professional development and career progression.

Be part of a forward-thinking council committed to innovation and community impact.

At Knowsley we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: