Revenues Officer

Jobsgopublic; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Une opportunité excitante à rejoindre l'équipe des Revenus du Conseil à Woking comme Revenue Officer. Le rôle nécessite une interaction constante avec les clients pour assurer la collecte efficace de la taxe de conseil et des taux d'affaires, tout en travaillant dans un environnement d'équipe dynamique. Vous bénéficierez d'une formation complète pour réussir dans ce poste. Des avantages tels qu'un régime de congés généreux et une flexibilité de travail vous permettront de développer votre carrière dans un environnement de soutien.

Benefits

Congés annuels généreux

Flexi-time

Adhésion au régime de pension du gouvernement local

Flexibilité de travail

Jours flexibles

Qualifications

• Expérience antérieure dans un environnement de Revenus/Service Client souhaitée mais non essentielle.
• Capacité à apprendre des législations complexes.
• Flexible et adaptable.

Responsibilities

• Responsable de la facturation et de la collecte de la taxe de conseil.
• Gérer les comptes et les paiements des clients.
• Répondre aux demandes écrites et verbales.

Skills

Communication écrite en anglais

Empathie

Assertivité

Job description

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Billing and collection of Council Tax has never been more important here at Woking and we have two exciting opportunities for enthusiastic professionals to join our Council Tax Team as Revenue Officers on a permanent basis.

The Revenue Officerwill be part of a team responsible for the billing, collection and recovery of Council Tax and Business Rates. You will be customer focused, empathetic but assertive and confident in communicating both verbally and in writing, in order to deliver successful outcomes for customers and for the Council.

The Team currently work on a rota basis which involves a combination of home and office working.

Reporting to the Revenues Team Leader, the Revenues Officer will support the Customer Service team by providing advice and support for Council Tax and Business Rates queries. The role will also help to maintain our records so that we can issue bills promptly and accurately. This will include:

• Setting up new accounts and closing old accounts
• Granting exemptions and discounts
• Taking payments
• Answering both written and verbal enquiries
• Assisting in activities relating to the billing and collection of Council Tax and Business Rates

The successful applicant will be flexible and adaptable, and possess the ability to learn complex legislation. Previous experience of working within a Revenues/Customer Service environment is desirable although not essential, as full training is provided. You will be working from the office primarily to ensure you are supported into the role, until you have the skills and confidence to work independently.

In return, we can offer you the chance to develop your career in a friendly and supportive team within our progressive authority, a generous annual leave and flexi-time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, flexible working plus many more excellent benefits.

The ability to converse at ease with customers and provide advice in accurate written and spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.

For more information about the role, please read the job profile attached to this advert.

For an informal discussion about the role, please contact Terry Stocks (Revenues Manager) on 01483 743231 or Rachel Evans (Revenues Team Leader) on 01483 743237.