Revenues Assistant — Hybrid Tax & Payment Support

Leeds International; Leeds; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

West Yorkshire Pension Fund membership

Flexible and hybrid working options

Career development opportunities

Job summary

Leeds City Council is seeking a Revenues Assistant to join the Revenues team in Leeds. The role focuses on collecting almost £1 billion of income, ensuring customers receive discounts and reliefs due, and maintaining accurate records.

The post offers development opportunities, a supportive team, and a flexible/hybrid working arrangement where appropriate. You will handle telephone and email inquiries, assess financial circumstances, and help maximise income while supporting customers.

Qualifications

• No specific qualifications required for this role.

Responsibilities

• Dealing with telephone calls and emails from the public, outside agencies & other council departments relating to Business Rates, Council Tax or Sundry Income in line with the principles of good customer service & the Council’s objectives & Equal Access strategy.
• Telephoning customers to collect debts.
• Responding to customers’ letters using Microsoft Word or equivalent.
• Resolving account queries and negotiating and monitoring payment arrangements with customers on the telephone, in emails and at court hearings.
• Liaison with Leeds Benefits Service, other council departments and external bodies such as Bailiff companies with regard to individual cases.
• Following work instructions/procedures to ensure that customers receive a consistently high standard of service.

Skills

Customer engagement

Financial assessment

Technical proficiency

Team collaboration

Communication

Tools

Microsoft Word

Job description

Leeds City Council is seeking a Revenues Assistant to join the Revenues team in Leeds. The role focuses on collecting almost £1 billion of income, ensuring customers receive discounts and reliefs due, and maintaining accurate records.

The post offers development opportunities, a supportive team, and a flexible/hybrid working arrangement where appropriate. You will handle telephone and email inquiries, assess financial circumstances, and help maximise income while supporting customers.