Revenue Protection & Customer Experience Host

Govia Thameslink Railway Ltd.; Hitchin; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free travel on our network

Privilege Oyster card

Up to 75% off travel on other TOCs

Final salary pension

Job summary

Govia Thameslink Railway Ltd. seeks a motivated Gateline Assistant to greet customers, provide information, and help protect revenue and security at the station and on trains. You will work in a busy 24-hour environment, delivering excellent service while managing pressure and changing conditions.

The role emphasizes professionalism, integrity, and the ability to adapt quickly. You will support customers with clear information and contribute to a safe, positive travel experience across our

Qualifications

• High standards of honesty and integrity.
• Ability to remain calm under pressure.
• Flexible and willingness to adapt to change.
• Be professional at all times.

Responsibilities

• Revenue protection, customer service, security and information provision.
• Provide a higher than expected level of information to customers.
• Promote maximum customer goodwill with high standards of courtesy and service.
• Work in a 24-hour operation with potential weekend, night and bank holiday shifts.

Skills

Honesty & integrity

Remain calm under pressure

Flexibility

Professionalism

Job description

Govia Thameslink Railway Ltd. seeks a motivated Gateline Assistant to greet customers, provide information, and help protect revenue and security at the station and on trains. You will work in a busy 24-hour environment, delivering excellent service while managing pressure and changing conditions.

The role emphasizes professionalism, integrity, and the ability to adapt quickly. You will support customers with clear information and contribute to a safe, positive travel experience across our