Revenue Team Lead - Customer Service (Rail)

Govia Thameslink Railway Ltd.; Biddenham; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Free travel on network

Oyster card / privilege travel

Travel discounts on TOCs

Final salary pension

Job summary

Govia Thameslink Railway Ltd. at St Pancras International Station is seeking a Revenue Team Leader to guide a team of Revenue Control Officers, delivering excellent customer service while protecting revenue and ensuring smooth station operations.

You will report to the Station Manager, develop your team, manage schedules, and respond to customer needs with clear communication, safety awareness and a proactive approach.

Qualifications

• Experience leading teams in customer service environments.
• Strong numerical and analytical abilities in a fast-paced setting.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and develop Revenue Control Officers to deliver high-quality customer service.
• Protect revenue and ensure compliance with policies and procedures.
• Provide clear information and support to customers, ensuring safe and smooth operations.

Skills

Team leadership

Customer service

Numerical ability

Communication

Decision making

Job description

Govia Thameslink Railway Ltd. at St Pancras International Station is seeking a Revenue Team Leader to guide a team of Revenue Control Officers, delivering excellent customer service while protecting revenue and ensuring smooth station operations.

You will report to the Station Manager, develop your team, manage schedules, and respond to customer needs with clear communication, safety awareness and a proactive approach.