Revenue Operations Manager

Acquired Payments; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Head of Revenue Operations to drive growth and efficiency across teams. This pivotal role involves collaborating with Commercial, Marketing, and Finance to implement best practices in sales operations and revenue analysis. You'll leverage data to inform strategic decisions, enhance process efficiency, and ensure alignment across departments. If you're passionate about fintech and thrive in a dynamic environment, this opportunity offers a chance to make a significant impact while working with a talented team in the heart of London.

Qualifications

• 5+ years in revenue operations or optimisation roles in B2B eCommerce.
• Deep knowledge of Payment Processing and Fintech sectors.

Responsibilities

• Drive revenue growth through effective sales strategies and process optimisation.
• Ensure data integrity and accurate forecasting for sales pipeline.

Skills

Payment Processing

Revenue Operations

Data Analysis

Sales Enablement

Stakeholder Management

Strategic Thinking

Communication Skills

Tools

CRM Systems

Pipe Drive

Salesloft

Data Analytics Software

Marketing Automation Platforms

Excel

Job description

We’re Acquired.com

Acquired.com are a next-generation payments business focused on powering recurring commerce.

Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy.

We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers.

We’re scaling as a business, so if you thrive in an environment that’s constantly evolving, where purpose-driven culture is seen as an enabler to achieve the extraordinary and where our unique differences are celebrated, we could be the place for you!

Your Mission

The Head of Revenue Operations will play a crucial role in driving the company's growth, acting as the nexus between the Commercial, Marketing, Account Management and Finance teams. This role will deliver revenue growth and process efficiency across the organisation by implementing best practices in sales operations, customer lifecycle processes and revenue analysis.

You’ll leverage data to drive strategic decisions, identify process optimisation opportunities and ensure alignment between teams to ensure Acquired.com operates efficiently and effectively at scale.

This is a high-impact role, directly contributing to our ambitious growth targets. You’ll be working closely with some of the brightest people in fintech, located in the heart of London.

Key Responsibilities

Sales Planning and Execution

• Drive the implementation of core sales strategies and methodologies, working closely with Leadership to ensure the right behaviours are being consistently executed.
• Collaborate with Leadership to identify the effectiveness and capacity of the sales organisation across different products, markets and territories.
• Provide analytical support and strategic project management for initiatives such as pricing strategies, sales incentives, and market expansion.

Systems and Tools

• You’ll build and maintain relevant tools, processes and reports including our CRM, to deliver actionable insights.
• You’ll collaborate cross-functionally to ensure core tools and technologies are fully leveraged to maximise ROI and streamline workflows.
• You'll collate, analyse, and report back to the business on key performance metrics across the revenue cycle, leveraging data to provide actionable insights and recommendations that drive revenue growth and operational excellence.

Data Integrity & Monitoring

• You'll own the accuracy of our sales pipeline and revenues by implementing rigorous forecasting methodologies, maintaining data integrity, and continuously refining predictive models.
• You'll ensure forecasts are reliable and align with the company’s financial goals, directly contributing to performance-based compensation.
• Share regular reports and KPI’s on sales performance, pipeline health, accuracy/ variances, Win rates and churn. Identify trends and areas for continual improvements.

Sales Process Enablement

• You'll establish, document, and police all revenue-related processes to ensure strict adherence and consistency across teams, continuously evaluating and refining processes to remove bottlenecks and improve efficiency.
• You'll provide training and resources to empower teams to follow established processes and utilise tools effectively while serving as a trusted advisor to Commercial, Marketing, and Customer Success leaders, ensuring they have the support needed to meet their objectives.
• You'll act as the gatekeeper of all revenue operations processes, ensuring compliance with internal policies and external regulations, identifying and addressing any deviations from established procedures swiftly and effectively.

Innovation

• You'll constantly seek opportunities to improve efficiency, reduce friction, and enhance the overall effectiveness of the revenue operations function, leading transformational change initiatives aimed at driving incremental revenue growth and improving customer satisfaction.
• Stay informed about industry trends, market conditions, and competitor activities.
• Provide strategic insights and recommendations to the executive team based on market intelligence.

Collaboration and Cross-Functional Leadership

• You'll ensure seamless coordination and alignment across Direct Sales, Partnerships, Marketing and Account Management, developing and enforcing best-in-class processes, enabling all teams to work toward common goals effectively.

What you’ll bring

• Deep knowledge of Payment Processing, Fintech or SaaS within the B2B eCommerce space.
• Minimum of 5 years of experience in revenue operations/ revenue optimisation role.
• Proficiency in CRM systems, including cross-functional implementation and ongoing system and workflow optimisation (we use Pipe Drive, Salesloft and others), marketing automation platforms, customer success tools, and data analytics software.
• Experience of Sales Enablement, including sales methodologies, training, and delivery.
• Advanced Excel skills are a must.
• Excellent communication and stakeholder management skills.
• Strategic thinker, with the ability to analyse data and market trends to inform decision-making.
• Ability to travel as needed to meet with clients and attend industry events.