Revenues Officer

Publica Group; West Oxfordshire; Híbrido; GBP 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Agile working

Flexible working

27 days annual leave

Health cash plan

Pension scheme (7%)

Employee Assistance Programme

Cycle to work

Electric car lease

Descripción de la vacante

Publica Group Ltd is seeking a Revenues Officer to support local community residents and businesses. You will maintain tax records, handle enquiries, provide guidance within legislation, and ensure accurate customer data. Initially training is office-based in Witney for up to six months, then hybrid work is available.

The role emphasises attention to detail, excellent communication, and resilience in challenging situations, with strong IT skills and a customer-focused approach.

Formación

• Minimum 5 qualifications equivalent to NVQ Level 2 or GCSEs including Maths and English
• Excellent written and verbal communication
• Strong IT skills including Microsoft and Google applications
• Ability to build strong customer relationships and maintain accurate records

Responsabilidades

• Maintain accurate and up-to-date Council Tax and Business Rates records
• Deal with enquiries from the public, colleagues and external organisations
• Provide accurate advice within the relevant legislation
• Record and manage customer information with attention to detail
• Work collaboratively to meet performance targets and service standards

Conocimientos

Communication skills

Customer service

IT skills

Record keeping

Relationship building

Educación

GCSEs / NVQ-2 equivalents incl Maths & English

Herramientas

Microsoft Office

Google Workspace

Descripción del empleo

Are you a detail-oriented and customer-focused professional looking to play a key role in supporting your local community?

We are seeking a confident Revenues Officer to join our team, providing excellent service to members of the community. You will be responsible for handling a wide range of customer enquiries, both over the phone and face-to-face, ensuring every interaction is managed professionally, efficiently and with empathy.

The successful candidate will have strong administrative skills, excellent attention to detail and the ability to maintain accurate records while managing a varied workload. You will be confident dealing with challenging or sensitive situations, demonstrating resilience and a proactive approach to finding positive outcomes for customers. Strong communication skills are essential as you will regularly liaise with customers and colleagues to resolve queries and provide support.

During your initial training period, you will be required to attend the Council Office in Welch Way, Witney five days per week. This training phase can last up to six months, depending on your progress and confidence in the role. Once fully trained, you will have the opportunity to work on a hybrid basis, combining office and home working to provide greater flexibility.

What you’ll be doing

You’ll play an important part in maintaining accurate financial and customer records, while providing clear advice to residents and businesses.

Your responsibilities will include:

• Maintaining accurate and up-to-date Council Tax and Business Rates records
• Dealing with enquiries from the public, colleagues and external organisations
• Providing accurate advice and guidance within the relevant legislation
• Recording and managing customer information with attention to detail
• Working collaboratively to meet performance targets and service standards

This role offers the chance to develop a strong understanding of local government revenues, with plenty of scope to grow your skills in a supportive and professional environment.

You will need:

• A minimum of 5 qualifications equivalent to NVQ Level 2 or GCSEs at Grade C/4 or above (including Maths and English)
• Excellent written and verbal communication skills
• A customer-focused approach with the ability to handle challenging situations calmly and professionally
• Strong IT skills, including Microsoft and Google applications
• Ability to build strong customer relationships and maintain accurate records
• Knowledge of Council Tax and/or Business Rates legislation and practices is desirable, but not essential as training will be given

For more information about this role please see the Job Description/Person Specification.

Special Conditions

BPSS (Baseline Personnel Security Standard check)

What we can do for you

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of up to 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

About Us

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.

Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.