Re-use Shop Operative

SUEZ; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

ReActon shop at SUEZ is seeking enthusiastic team members to operate the hub, assess incoming stock for sale, price and display items, and provide excellent customer service.

You will support delivery partners, help post items online, coordinate collections, and maintain high standards of shop cleanliness and security. This role suits those who love recycling and upcycling.

Qualifications

• Confident and positive communicator with individuals from all walks of life.
• Ability to follow procedures relating to sale of goods and dealing with returned products.
• Aptitude to influence customers’ purchasing decisions by providing accurate guidance on product and price comparisons.
• Competency to use a variety of sales techniques.
• Ability to help match products to the customers’ needs.
• Talent to distinguish between sellable reusable items and waste.
• An eye for quality products and ability to price second hand goods.
• Creativity to market and display products to encourage sales.

Responsibilities

• Ensure the smooth operation of the shop and adherence to SOPs and policies.
• Assess the stock that comes into the shop and its suitability for sale.
• Request more stock and items for delivery partners to repair when needed.
• Price and display stock in the shop.
• Serve customers and build relationships, including support and sales advice to ensure repeat custom.
• Research items to understand stock value.
• Work with Hub Manager to deliver online selling and posting items online.
• Coordinate collections and delivery of items.
• Merchandise stock and ensure exclusion of prohibited items.
• Maintain high standards of housekeeping and shop security.
• Complete and submit all necessary paperwork to Management.

Skills

Communication

Procedures

Sales techniques

Customer guidance

Stock management

Pricing

Team player

Waste recycling

Job description

The ReActon shop sells a wide range of pre-owned items that would previously have gone into landfill and are now being taken out of the waste stream and put back to good use.

These include:

• Furniture
• Bikes
• Crockery
• Tools
• Garden Furniture and ornaments
• CDs, DVDs and records
• Sports equipment
• Electrical appliances

We are looking for enthusiastic people to join our ReActon team working in our Hub!

Key Responsibilities:

• Ensuring the smooth operation of the shop, and the ReActon Standard Operating procedures and Policies are adhered to
• Assessing the stock that comes into the shop and its suitability for sale.
• Requesting more stock and items for delivery partners to repair when needed
• Pricing and displaying stock in the shop.
• Serving customers and building relationships, including support and sales advice to ensure repeat custom.
• Researching items to understand stock value.
• Working with Hub Manager to deliver online selling.
• Posting items online
• Coordinating collections and delivery of items
• Merchandising of stock and ensuring that we do not sell prohibited items.
• Working with the wider team to create an understanding of what works well in the shop and what we are unable to sell.
• Ensuring the highest standards of housekeeping and cleanliness are upheld within the shop.
• Maintaining the security of the shop premises, stock and all shop monies
• Completing and submitting all necessary paperwork to the Management team
• Any other duties required to achieve the smooth and profitable running of the shop
• Reporting to the Shop Supervisor.
• Being responsible for the shop in the Supervisor’s absence
• Provide support to Delivery Partners delivering training and skills onsite
• Ensuring learners are made aware of H&S of the site
• Ensuring learners are guided to the correct places onsite
• Addressing any issues that arise through the training and education courses being offered onsite

Skills:

• Confident and positive communicator with individuals from all walks of life.
• Ability to follow procedures relating to sale of goods and dealing with returned products.
• Aptitude to influence customers’ purchasing decisions by providing accurate guidance on product and price comparisons
• Competency to use a variety of sales techniques
• Ability to help match products to the customers’ needs.
• Talent to distinguish between sellable reusable items and waste.
• An eye for quality products and ability to price second hand goods.
• Creativity to market and display products to encourage sales.
• Behaviours: If you are an enthusiastic, hardworking team player with a love for recycling and upcycling this could be the job for you.

Knowledge:

• Understanding the principles of supporting the overall financial performance of the re-use shops.
• Knowledge of how to maintain appropriate levels of the right stock to meet customer demand.
• Familiarity with health and safety and trading standards and other relevant legislation.
• Awareness and understanding of equality and diversity.
• Awareness of how to take responsible decisions to minimise negative effects on the environment in all work activities.

Who we are

At SUEZ the efficient and sustainable management of resources around the UKis at the heart of everything we do. Respect – acting ethically and with integrity – is one of our core values. We’re passionate about the environment and believe in protecting our world.With true team spirit, we can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services.

We thank our people for all they do with development opportunities, wide-ranging benefits and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be inspired to grow and play your part in creating a better future for all.

NO AGENCIES PLEASE