Returns & Refurbishment Technician

Radius; Crewe; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Annual salary review

Pension plan

Life assurance

Electric Vehicle salary sacrifice

Employee assistance programme

24 hour wellness support

Cycle to work

Modern Crewe office

Job summary

Radius in Crewe is seeking a Returns Assistant to ensure all returns are processed accurately within SLA and to handle related queries efficiently. You will work from our Crewe office, Monday–Friday 8:30am–5:00pm, supporting goods entering the business and aiding with stock testing and refurbishment.

You should have excellent attention to detail, the ability to learn quickly, and competent IT skills to manage multiple tasks in a fast-paced environment.

Qualifications

• Excellent attention to detail.
• Experience of working with complex or electrical products – desirable.
• A quick learner with the ability to think on your feet.
• Competency across a range of IT skills.
• Ability to prioritise and keep to deadlines within a fast-paced environment.

Responsibilities

• Ensuring all returns are processed accurately and within the agreed SLA’s, updating all necessary records.
• Actively reacting to queries in the Returns general inbox and processing tickets for follow ups within a timely manner.
• Managing all returned stock, including testing, refurbishment, and accurate categorisation of devices for re-sale.
• Support with all goods entering the company, by following the Goods In process and liaising with the Inventory Team.
• Assist with any hardware configuration and set up in readiness for use by the Dispatch team.
• Assist with training new members of staff on all Returns related processes and procedures.
• Undertake training for and adhere to all Health and Safety, Manual handling processes.

Skills

Attention to detail

Electrical product experience

Quick learner

IT skills

Time management

Job description

Radius in Crewe is seeking a Returns Assistant to ensure all returns are processed accurately within SLA and to handle related queries efficiently. You will work from our Crewe office, Monday–Friday 8:30am–5:00pm, supporting goods entering the business and aiding with stock testing and refurbishment.

You should have excellent attention to detail, the ability to learn quickly, and competent IT skills to manage multiple tasks in a fast-paced environment.