Returns Assistant

Radius; Crewe; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Annual salary review

Pension plan

Life assurance

Electric Vehicle salary sacrifice

Employee assistance programme

24 hour wellness support

Cycle to work

Modern Crewe office

Job summary

Radius in Crewe is seeking a Returns Assistant to ensure all returns are processed accurately within SLA and to handle related queries efficiently. You will work from our Crewe office, Monday–Friday 8:30am–5:00pm, supporting goods entering the business and aiding with stock testing and refurbishment.

You should have excellent attention to detail, the ability to learn quickly, and competent IT skills to manage multiple tasks in a fast-paced environment.

Qualifications

• Excellent attention to detail.
• Experience of working with complex or electrical products – desirable.
• A quick learner with the ability to think on your feet.
• Competency across a range of IT skills.
• Ability to prioritise and keep to deadlines within a fast-paced environment.

Responsibilities

• Ensuring all returns are processed accurately and within the agreed SLA’s, updating all necessary records.
• Actively reacting to queries in the Returns general inbox and processing tickets for follow ups within a timely manner.
• Managing all returned stock, including testing, refurbishment, and accurate categorisation of devices for re-sale.
• Support with all goods entering the company, by following the Goods In process and liaising with the Inventory Team.
• Assist with any hardware configuration and set up in readiness for use by the Dispatch team.
• Assist with training new members of staff on all Returns related processes and procedures.
• Undertake training for and adhere to all Health and Safety, Manual handling processes.

Skills

Attention to detail

Electrical product experience

Quick learner

IT skills

Time management

Job description

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

The role of Returns Assistant is important to us. You will be responsible for making sure all returns are processed accurately and within the allocated timescales and all returns related queries are dealt with swiftly.

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.

Your responsibilities day to day will be…

• Ensuring all returns are processed accurately and within the agreed SLA’s, updating all necessary records.
• Actively reacting to queries in the Returns general inbox and processing tickets where necessary for follow ups within a timely manner.
• Managing all returned stock, including testing, refurbishment, and accurate categorisation of devices for re-sale.
• Support with all goods entering the company, by following the Goods In process and liaising with the Inventory Team.
• Assist with any hardware configuration and set up in readiness for use by the Dispatch team.
• Assist with training new members of staff on all Returns related processes and procedures.
• Undertake training for and adhere to all Health and Safety, Manual handling processes.

What do we expect of you?

• Excellent attention to detail
• Experience of working with complex or electrical products – desirable.
• A quick learner with the ability to think on your feet.
• Competency across a range of IT skills
• Ability to prioritise and keep to deadlines within a fast-paced environment.

Additional Information

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme
• And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.