Returns Admin Investigator

Driver Hire Borders; Witney; On-site; Full time

Job summary

Join a leading global healthcare company as a Complaints Investigator. In this essential role, you'll analyze product returns and enhance processes within a collaborative environment. Full training provided; no prior experience necessary. Enjoy a range of employee benefits including free parking and team support.

Benefits

Employee assistance programmes

Full training provided

Free on-site parking

Subsidised on-site canteen

Excellent long term prospects

Friendly and welcoming team

Modern on-site facilities

Weekly on-site Covid testing

Qualifications

• Good IT and communication skills required.
• Experience in problem-solving preferred but not essential.
• GMP experience is a plus.

Responsibilities

• Conduct investigations on customer returned products.
• Support implementation of improved processes.
• Identify trends in product complaints.

Skills

Problem Solving

Communication

IT Skills

Education

Secondary education in Maths and English

Tools

Word

Excel

Job description

Do you enjoy looking into products to see why they are being returned with your strong computer skills? If so, we might have the job for you! We are looking for Complaints Investigators to join a global medical device and healthcare leader based in Witney.

This isn't a customer service role so don't worry, you won't be picking up the phone to people who want to complain! You'll be using our computer systems to find out the root cause of a problem. You do not need experience and full training will be given; just good IT and communication skills, and to be able to follow procedure. The right candidates can come from a wide variety of backgrounds so don't hesitate to apply!

Important Details:

• Pay Rate: £16.49 per hour
• Location: Witney
• Shift Pattern: 4 on 4 off, 7pm to 7am (night shifts)
• Duration: 6 months (possibly longer)

Here's what you'll be doing every day:

• Conduct investigations on customer returned products in accordance with site and divisional procedures
• Proactively support the implementation of new and / or improved processes
• Communicate in a professional manner with colleagues worldwide
• Meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better efficiencies in investigation processes.
• Conform to all relevant legislation and company Health and Safety policies.
• Pro-active in recommending improvements in terms of recommending cost savings through complaint process improvements and data quality, in line with Business Excellence initiatives.
• Keep up to date with the development of new products and through collaboration with peers within the complaints team and across the business, support activities required for complaint readiness prior to product launch.
• Identifying any trends in product complaints that are found during investigations and highlighting these to management
• Handling multiple tasks effectively and efficiently in a team environment with minimal supervision

Requirements :-

• Secondary education, or equivalent qualification, completed in Maths and English.
• Experience of Good Manufacturing Practice (GMP) and/or laboratory best practice is preferable but not essential.
• Experience of problem solving and logical root cause analysis processes would be beneficial but not essential.
• Experience of working autonomously and with minimal supervision.
• Experience of using computer packages including Word and Excel.
• 5 years of referencing (employment or alternative activity) history will need to be obtained if you are successful in your application.

Benefits You'll Love:

• Access to employee assistance programmes including financial advice and counselling services
• Full training provided
• Free on-site parking
• Subsidised onsite canteen with inside and outside seating areas
• Excellent long term prospects
• Friendly and welcoming team
• Modern on site facilities
• Newly expanded laboratory setting
• Weekly onsite Covid testing available for staff

Candidates must be eligible to live and work in the UK.

If this is a role you are interested in and you want to work for a renowned healthcare company, don't hesitate, apply today!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.