Complaints investigator -Night shift

Randstad Business Support - London; Witney; On-site; GBP 1,000; Full time

Job summary

A leading global medical device company in Witney seeks Complaints Investigators to ensure quality and safety in medical devices. This role involves investigating customer returns, analyzing data for product trends, and contributing to process improvements. No prior experience is necessary as comprehensive training will be provided, along with opportunities for career growth in a positive work environment.

Benefits

Free parking

Subsidised canteen

Comprehensive training provided

Career growth opportunities

Qualifications

• Strong IT skills, with proficiency in Word and Excel.
• Clear communication skills.
• Attention to detail with document findings.

Responsibilities

• Investigate product returns and ensuring quality standards.
• Analyze data to identify trends and prevent issues.
• Collaborate with worldwide colleagues.

Skills

Strong IT Skills

Excellent Communication

Attention to Detail

Analytical Mindset

Education

Secondary education in Maths and English

Tools

Word

Excel

Job description

We're seeking Complaints Investigators to join our team at a leading global medical device and health care company based in Witney, Oxfordshire.

Important Details:

• Pay Rate: £16.49 per hour
• Location: Witney, OX29 0YL
• Shift Pattern: 4 on 4 off, 7pm to 7am (temporary role)

What You'll Do:

• Investigate Product Returns: You'll play a crucial role in ensuring the highest quality standards by conducting thorough investigations into customer-returned products, meticulously identifying the root cause of any issues. (This is not a customer service role; you won't be handling customer calls!)
• Uncover Trends: You'll utilise our advanced computer systems to analyse data, identifying trends and patterns in product complaints to proactively prevent future issues.
• Drive Efficiency: You'll actively contribute to improving processes, implementing new and enhanced procedures to increase efficiency and effectiveness.
• Collaborate for Success: You'll communicate professionally with colleagues worldwide, sharing insights and collaborating on team goals.
• Stay Ahead of the Curve: You'll stay informed about new product developments and actively participate in ensuring complaint readiness activities before launch.
• Be a Problem Solver: You'll leverage your analytical skills to pinpoint trends in product complaints and bring these to the attention of management for further investigation.

What We Offer:

• Meaningful Work: Make a real difference in people's lives by ensuring the quality and safety of essential medical devices.
• Comprehensive Training: Full training provided, no prior experience is necessary!
• Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities and a newly expanded laboratory.
• Career Growth: Excellent opportunities for career growth and development within our dynamic company.
• On-site Perks: Enjoy free parking, subsidised canteen

What We're Looking For:

• Strong IT Skills: Proficiency in using computer packages, including Word and Excel.
• Excellent Communication: Clear and effective communication skills.
• Attention to Detail: Ability to follow procedures and accurately document findings.
• Analytical Mindset: A keen eye for detail and the ability to analyse information to find root causes.
• Qualifications: Secondary education, or equivalent qualification, completed in Maths and English.

Additional Requirements:

• Experience (Beneficial): laboratory best practice, problem solving, and root cause analysis is a plus but not essential.
• 5 Years of Referencing: A 5-year referencing history (employment or alternative activity) will be required for successful applicants.
• Eligibility: Must be eligible to live and work in the UK.

If interested, please contact me at 01622 585980 or send your updated CV at dharanikumar. b @ randstad. co. uk

Randstad Business Support is acting as an Employment Business in relation to this vacancy.