Retirement Housing Facilities Assistant

4Recruitment Services Ltd; Luton; On-site; GBP 21,000 - 27,000; Full time

Job summary

4Recruitment Services Ltd in Luton is seeking a Retirement Housing Facilities Assistant to manage maintenance, security and utilities across our client’s retirement properties. You will act as a key-holder, coordinate contractor access, monitor safety procedures and support residents with facilities-related queries while upholding high service standards.

This role suits a proactive individual with facilities experience who can prioritise tasks and communicate effectively with residents and

Qualifications

• Facilities management experience.
• Excellent customer services skills.
• Understanding of working with older people or public/service providers.
• Health and safety awareness within housing/building contexts.

Responsibilities

• Be a key-holder and ensure security of communal areas.
• Manage access for residents, contractors and visitors.
• Facilitate contractor visits for repairs and maintenance.
• Coordinate access for utility companies for essential services.
• Monitor laundry and communal areas, resolve complaints.
• Oversee cleaning standards and ensure welcoming environments.
• Assist residents with rent account queries and arrears.

Skills

Facilities management

Customer service

Health & safety awareness

Older people experience

Job description

4Recruitment Services are seeking a Retirement Housing Facilities Assistantfor our clientbased in Luton.

Our client provides retirement housing for people over the age of 55. You will be required to manage the maintenance and security of the buildings, monitor contracts and services and provide a focused facilities management service to residents living in the clients properties.

DUTIES AND RESPONSIBILITIES INCLUDE:

• To be a key-holder for the building and ensure security of the communal areas and facilities
• To be the first point of contact and manage access to the building for residents, contractors and visitors
• Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment
• Allow access to utility companies for essential maintenance and servicing of equipment
• Manage and monitor the laundry facilities & communal areas
• Monitor and facilitate resolution of complaints relating to communal areas and facilities
• Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment
• Monitor and advise tenants on the management of their rent accounts and arrears
• Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues
• Raise repairs, facilitate access and guidance to the affected areas for contractors
• Complete water testing in communal areas
• Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes
• Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors
• Manage or provide gritting at the property in line with the service gritting plan as required
• Carry out health and safety inspections of the building and record the outcomes in line with service standards
• Monitoring accidents, incidents and near misses in line with the clients health and safety procedures

ESSENTIAL REQUIREMENTS INCLUDE:

• Facilities management experience
• Excellent customer services skills
• Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role
• Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements
• Knowledge and understanding of the housing/building management sector
• Understanding or experience of health and safety issues and management

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.