Assistant Facilities Office Manager

Runwood Homes Ltd; Essex; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

28 days Paid Holiday

Pension Scheme

Blue Light Card and discounts

Employee Assistance Scheme for family

Progression opportunities

Free on-site parking

Job summary

Runwood Homes is seeking an Assistant Facilities Manager to join our friendly support team in an office-based role. You will provide essential administrative and coordination support to keep our care homes safe, well-maintained, and welcoming for residents, visitors and staff.

Working with the facilities and care home teams, you will coordinate planned and reactive maintenance, manage contractor communications and maintain compliance records.

Qualifications

• Experience in administration within facilities, property, maintenance or similar environment.
• Strong organisational skills with attention to detail.
• Confident communicator with a professional approach.
• Proficient in Microsoft Office applications including Outlook, Excel and Word.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Coordinate planned and reactive maintenance across multiple care homes.
• Liaise with contractors to arrange visits, obtain quotations and monitor works.
• Maintain accurate compliance records and facilities documentation.
• Update facilities management systems and records.
• Respond to enquiries from care homes and provide timely support.
• Assist with reporting, audits and departmental projects.
• Ensure maintenance issues are resolved efficiently and communicated clearly.

Skills

Organised

Communication

Administration

Multitasking

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Assistant Facilities Manager

About the role:

We are looking for a highly organised and proactive Assistant Facilities Manager to join our friendly support team. This is an office-based role providing essential administrative and coordination support to ensure our care homes remain safe, compliant, well-maintained, and welcoming for our residents, visitors, and colleagues.

Working closely with the facilities team and our care home teams, you will help coordinate planned and reactive maintenance, manage contractor communications and maintain compliance records.

The ideal candidate will have a strong technical knowledge of buildings and their systems, ideally gained through a hands‑on trade background. You will need to be confident in understanding how different elements of a building work together and identifying and resolving technical issues.

Key Responsibilities

• Coordinate planned and reactive maintenance requests across multiple care homes.
• Liaise with contractors to arrange visits, obtain quotations, and monitor completion of works.
• Maintain accurate compliance records and facilities documentation.
• Update facilities management systems and maintain accurate records.
• Respond to enquiries from care homes and provide timely support.
• Assist with reporting, audits, and departmental projects.
• Help ensure maintenance issues are resolved efficiently and communicated effectively.

Benefits of working with Runwood Homes:

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Opportunities to progress your career within the company
• Free, on-site parking

About you:

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• A confident communicator with a friendly and professional approach.
• Experienced in administration within a facilities, property, maintenance, or similar environment (desirable).
• Comfortable managing multiple priorities and meeting deadlines.
• Proficient in Microsoft Office, particularly Outlook, Excel, and Word.
• Able to work independently while being a supportive member of the wider team.
• Committed to delivering excellent customer service to both internal and external stakeholders.

About Runwood Homes:

Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of 55 homes across England. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.