Facilities Supervisor

Retirement Villages Group Ltd; Saffron Walden; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Medicash health plan (after 3 months)

Birthday leave

Pension scheme & life assurance

Discounted gift cards

Professional development opportunities

Job summary

A leading retirement village organization is seeking a Facilities Supervisor at Debden Grange. This hands-on role involves overseeing property and grounds maintenance, ensuring compliance with health and safety standards, and leading a dedicated team. The ideal candidate has at least 3 years of experience in facilities management, strong leadership skills, and relevant certifications. Join us to make a meaningful impact in a supportive community environment that prioritizes resident well-being.

Qualifications

• 3+ years' experience managing estates or residential facilities.
• IOSH Managing Safely and Legionella awareness certification.
• Practical knowledge of fire, water, and building safety regulations.
• Skilled in managing PPM programmes and contractor relationships.

Responsibilities

• Oversee property, grounds maintenance, and housekeeping services.
• Manage the village's buildings and ensure compliance with health and safety.
• Recruit, train, and lead a team of Estates Operatives.
• Contribute to annual budgeting and cost control for estates-related services.

Skills

Team leadership

Customer service

Health and safety compliance

Facilities management

Budget management

Communication

Education

Level 2 or above qualification in Facilities Management

Tools

Office 365

Facilities software platforms

Job description

Overview

Debden Grange Retirement Village is seeking a skilled and dedicated Facilities Supervisor to oversee our property, grounds maintenance and housekeeping services, ensuring that our village remains a safe, clean, and welcoming environment for residents, staff, and visitors. In this hands-on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience. You'll lead a team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well-maintained and compliant, while creating a warm and supportive community where residents can thrive.

Key Responsibilities

• Customer & Community Focus
  • Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture
  • Welcome new residents and guide them through facilities and maintenance processes
  • Engage with the Residents' Association and committees, actively listening and responding to feedback
  • Promote value-added services that enhance the resident experience and generate revenue
• Property, Grounds & Housekeeping Management
  • Manage and maintain the village's buildings, mechanical and electrical systems, communal areas, and landscaped grounds
  • Ensure the delivery of effective housekeeping and laundry services to high standards
  • Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
  • Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)
• Health & Safety Compliance
  • Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
  • Conduct audits and risk assessments, and implement corrective actions
  • Act as the village's health and safety lead, embedding a safety-first culture across the team
• Team Leadership & Development
  • Recruit, train and lead a team of Estates Operatives and manage external contractors
  • Plan staffing rotas and team meetings, monitor performance, and support career development
  • Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement
• Operational & Financial Management
  • Contribute to annual budgeting and cost control for estates-related services
  • Maintain accurate records, oversee procurement, and track contractor performance
  • Support timely preparation of homes for resale or rental to minimise voids and maximise value

The ideal candidate

Essential

• Level 2 or above qualification in Facilities Management or equivalent
• 3+ years' experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)
• IOSH Managing Safely and Legionella awareness certification
• Practical knowledge of fire, water and building safety regulations
• Skilled in managing PPM programmes, budgets, and contractor relationships
• Strong IT and systems capability (Office 365 and facilities software platforms)
• Clear communicator with a people-first, solution-oriented approach

Desirable

• NEBOSH or Fire Safety Level 2 certification
• Working knowledge of plumbing, electrical or building trades

Benefits

• Medicash health plan (after 3 months)
• Birthday leave
• Pension scheme & life assurance
• Access to discounted gift cards and exclusive wellbeing perks
• A supportive, community-focused working environment
• Opportunities for professional development and advancement

Our Values

At Retirement Villages, our culture is shaped by values that we live every day: Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team

Ready to lead facilities with heart, purpose, and excellence? Join us at Debden Grange Retirement Village and make a meaningful impact in the lives of our residents.