Inbound Sales Advisor: Consultative Growth & Referrals

Radius; Crewe; On-site; GBP 21,000 - 30,000; Full time

Job summary

Radius in Crewe is looking for an experienced Inbound Sales Advisor to be the first point of contact for customers making inbound enquiries, delivering a consultative experience and connecting them with the most suitable products and services.

You will build trust, deliver excellent service, and generate high-quality referrals to support business growth. The role requires strong communication, CRM proficiency, and collaboration with cross-functional teams to meet KPIs.

Qualifications

• 2-3 years' experience in a customer service, inbound sales, contact centre, or customer-facing advisory role.
• Proven ability to identify customer needs and generate referrals, sales opportunities, or commercial outcomes.
• Strong communication and interpersonal skills with the ability to build rapport quickly and effectively.
• Experience using CRM systems and customer management tools.
• Excellent listening and questioning skills with a consultative and customer-focused approach.
• Strong organisational and time management skills, with the ability to manage multiple enquiries effectively.
• Confidence handling customer objections and finding appropriate solutions.
• Ability to work independently and collaboratively within a team environment.
• Results-driven mindset with a focus on achieving referral, customer satisfaction, and performance targets.
• Relevant customer service, sales, or industry-related qualifications are desirable but not essential.

Responsibilities

• Respond promptly to inbound customer enquiries via phone, email, and digital channels, providing a professional and positive customer experience.
• Engage customers in meaningful conversations to understand their needs, circumstances, and objectives.
• Identify opportunities to refer customers to other products, services, or specialist departments across the business.
• Generate high-quality referrals that support business growth and contribute to overall commercial targets.
• Educate customers on available solutions and explain the benefits of relevant services in a clear and engaging manner.
• Build rapport and maintain strong customer relationships to encourage repeat engagement and positive customer outcomes.
• Maintain accurate and detailed records of all customer interactions, referrals, and outcomes within the CRM system.
• Work closely with internal teams to ensure a seamless customer journey from initial enquiry through to referral and handover.
• Meet and exceed referral, activity, and customer service targets and key performance indicators (KPIs).
• Stay up to date with products, services, processes, and industry developments to confidently support customers and identify referral opportunities.

Skills

Customer service experience

Inbound sales

CRM experience

Communication skills

Tools

CRM software

Job description

Radius in Crewe is looking for an experienced Inbound Sales Advisor to be the first point of contact for customers making inbound enquiries, delivering a consultative experience and connecting them with the most suitable products and services.

You will build trust, deliver excellent service, and generate high-quality referrals to support business growth. The role requires strong communication, CRM proficiency, and collaboration with cross-functional teams to meet KPIs.