Retention Specialist — Uncapped Commission & Progression

Protect Line Limited; Lower Blandford St Mary; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

Uncapped commission

Progression pathway

Top performer rewards

Flexible holiday

Extra paid days off

Paid charity day

Christmas shutdown

Company events

Enhanced family leave

Great location

Job summary

Protect Line Limited is seeking a Customer Care Executive (Retentions) to support existing customers through their protection journey. You’ll help customers during cancellations, missed payments, or life changes, guiding them to the best outcome with a focus on service over hard selling.

No prior experience is required. You'll receive thorough training and clear progression paths, with the potential for uncapped commission as you grow with the business.

Qualifications

• No experience required for this entry-level role.
• Must be a quick learner and able to absorb new information.
• Confident communicators who enjoy helping customers.

Responsibilities

• Speak with existing customers at key moments in their protection journey.
• Help customers get their policy back on track after missed payments or cancellations.
• Explore options to review and enhance cover to meet customers' needs.
• Deliver a great customer experience while supporting retention and protection goals.

Skills

Customer service

Retention

Sales

Communication

Learner agility

Job description

Protect Line Limited is seeking a Customer Care Executive (Retentions) to support existing customers through their protection journey. You’ll help customers during cancellations, missed payments, or life changes, guiding them to the best outcome with a focus on service over hard selling.

No prior experience is required. You'll receive thorough training and clear progression paths, with the potential for uncapped commission as you grow with the business.