Retentions Executive

Protect Line Ltd; Bournemouth; Hybrid; GBP 30,000 - 39,000; Full time

Benefits offered by this job

Uncapped commission

Sales progression pathway

Top performer rewards

Flexible holiday

Extra paid days off

Paid charity day

Christmas shutdown

Enhanced family leave

Great location

Job summary

Protect Line Limited is seeking a Customer Care Executive (Retentions) to support existing customers through their protection journey. The role focuses on understanding customer needs, avoiding unnecessary cancellations, and guiding suitable outcomes with a consultative approach.

You'll be trained to handle missed payments, affordability discussions, and review of existing cover, ensuring customers maintain appropriate protection for their families while contributing to business growth.

Qualifications

• Ambitious and eager to learn; no prior experience required.
• Quick learners who can absorb new information and apply it in conversations.
• Confident communicators with a positive, resilient attitude.
• Motivated by goals and rewards.

Responsibilities

• Speak with existing customers at important moments in their protection journey.
• Help customers decide on the right level of protection and assist with missed payments.
• Identify opportunities to review and enhance existing cover where appropriate.
• Deliver a great customer experience while supporting the business growth.

Skills

Ambitious learner

Confident communicator

Great listener

Quick learner

Job description

Customer Care Executive (Retentions) | £30,000 Base increasing up to £39,000 + Uncapped Commission | | No experience necessary!

Protect More. Make a Difference. Build a Career.

Looking for a career where you can earn great money, develop fast, and make a real difference to people's lives?

At Protect Line, our Customer Care Executives play a vital role in supporting existing customers throughout their protection journey. Whether a customer is considering cancelling their policy, has missed a payment, or their circumstances have changed, you'll take the time to understand their needs and help them find the most suitable outcome.

This isn't about hard selling. It's about having meaningful conversations, building trust, and helping customers ensure they have the right level of protection for themselves and their loved ones. Along the way, you'll identify opportunities to review and enhance existing cover where appropriate, creating great outcomes for both our customers and the business.

Whether you're experienced in customer service, sales, retention, or looking for a fresh challenge, we'll give you the training and support you need to succeed. We're looking for someone who can hit the ground running, so being a quick learner with the ability to absorb new information, adapt quickly and confidently apply what you've learned is essential.

Why You'll Love It Here

• £30,000 starting salary – increasing up to £39,000 through our clear and realistic progression pathway
• Uncapped commission – realistic earnings of £45,000+ ,
• Sales Progression Pathway – unlock higher basic salaries, car allowance and wellbeing allowance which can include gym membership, a cleaner, car valeting, weekly food subscriptions and much more!
• Top Performer Rewards – incentives, nights out, access to our exclusive Core 100 lounge including free drinks and snacks
• Flexible Holiday – buy extra days or sell what you don't use
• Extra Paid Days Off – for your birthday, wedding, house purchase and other major life moments
• Paid Charity Day – support a cause that matters to you
• Christmas Shutdown – guaranteed time off to spend the festive period with your loved ones
• Legendary Company Events – because hard work deserves celebrating
• Enhanced Family Leave – maternity, paternity, adoption and surrogacy support
• Great location – free nearby parking and excellent transport links

What You'll Be Doing

You’ll speak with existing customers at important moments in their protection journey, whether they’re considering cancelling their policy, have missed a payment, or simply need support reviewing their cover.

By taking the time to understand each customer’s circumstances, you’ll help them make informed decisions about their protection. This could involve helping a customer get their policy back on track after a missed payment, exploring options when affordability is a concern, or reviewing their existing cover to ensure it still meets their needs.

As customers’ lives change, so do their protection requirements. Through meaningful conversations and thoughtful questioning, you’ll identify opportunities to enhance their cover and ensure they have the right protection in place for themselves and their loved ones.

Every conversation is different, but the goal remains the same: delivering a great customer experience whilst helping as many families as possible remain protected.

Why Protect Line?

We’re one of the UK’s leading fee‑free life insurance brokers, trusted by 500,000+ families and backed by 45,000+ five-star reviews.

• Award‑winning business
• Independent and innovative
• Growing fast with strong customer demand

But what really makes Protect Line different is our culture and purpose 'Investing in our People to Protect Yours.'

People join us for all sorts of reasons – earning potential, career progression, job security or purpose. They stay because of the people around them. When life takes people in a different direction, some of our team move on, only to return because they miss the culture, support and opportunity.

Here, you’ll find supportive colleagues, real opportunities to grow and a culture where success is celebrated together.

You don’t need experience

We’re looking for people with the right mindset:

• Ambitious and eager to learn
• Quick learners who can absorb new information and confidently apply it in customer conversations
• Confident communicators
• Motivated by goals and rewards
• Positive and resilient
  Passionate about helping people
• Great listeners who enjoy solving problems

Whether you’re already working in customer service, sales or looking for your next big opportunity, we’d love to hear from you.