Retention & Care Specialist (Life Protection)

Protect Line Limited; Bournemouth; Hybrid; GBP 30,000 - 39,000; Full time

Benefits offered by this job

Uncapped commission

Sales progression pathway

Top performer rewards

Flexible holiday

Extra paid days off

Paid charity day

Christmas shutdown

Enhanced family leave

Great location

Job summary

Protect Line Limited is seeking a Customer Care Executive (Retentions) to support existing customers through their protection journey. The role focuses on understanding customer needs, avoiding unnecessary cancellations, and guiding suitable outcomes with a consultative approach.

You'll be trained to handle missed payments, affordability discussions, and review of existing cover, ensuring customers maintain appropriate protection for their families while contributing to business growth.

Qualifications

• Ambitious and eager to learn; no prior experience required.
• Quick learners who can absorb new information and apply it in conversations.
• Confident communicators with a positive, resilient attitude.
• Motivated by goals and rewards.

Responsibilities

• Speak with existing customers at important moments in their protection journey.
• Help customers decide on the right level of protection and assist with missed payments.
• Identify opportunities to review and enhance existing cover where appropriate.
• Deliver a great customer experience while supporting the business growth.

Skills

Ambitious learner

Confident communicator

Great listener

Quick learner

Job description

Protect Line Limited is seeking a Customer Care Executive (Retentions) to support existing customers through their protection journey. The role focuses on understanding customer needs, avoiding unnecessary cancellations, and guiding suitable outcomes with a consultative approach.

You'll be trained to handle missed payments, affordability discussions, and review of existing cover, ensuring customers maintain appropriate protection for their families while contributing to business growth.