Retention Executive | High Earning Potential & Progression

Protect Line; Poole; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

Uncapped commission

Sales progression pathway

Top performer rewards

Flexible holiday

Extra paid days off

Paid charity day

Christmas shutdown

Legendary company events

Enhanced family leave

Great location with parking and top交通

Job summary

Protect Line is hiring a Customer Care Executive (Retention) in the UK. You will engage with existing customers at key moments in their protection journey, helping them decide on the right level of cover and addressing missed payments or cancellation considerations.

This role emphasizes meaningful conversations, trust-building, and proactive review of policy needs to create better outcomes for families and the business alike.

Qualifications

• No formal experience required; the role is suitable for candidates at various levels.
• Strong communication and a proactive mindset are valued.
• Ability to learn quickly and adapt to customer conversations.

Responsibilities

• Speak with existing customers at important moments in their protection journey.
• Help customers cancel, miss payments, or review and adjust their cover.
• Deliver a great customer experience while helping families stay protected.

Skills

Ambitious

Eager to learn

Confident communicators

Quick learner

Goal oriented

Positive attitude

Job description

Protect Line is hiring a Customer Care Executive (Retention) in the UK. You will engage with existing customers at key moments in their protection journey, helping them decide on the right level of cover and addressing missed payments or cancellation considerations.

This role emphasizes meaningful conversations, trust-building, and proactive review of policy needs to create better outcomes for families and the business alike.