Retention Specialist: Grow Loyalty & Revenue

Handepay; Haydock; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Company share incentive plan

Free on-site parking

Contributory pension scheme and life

Structured induction and on-going培训

Opportunity to progress through the bu

Discounts through our employeeBenefits

Offices conveniently located near M6

Employee social events and lunches

Free refreshments provided

Job summary

Handepay, part of the PayPoint Group, is seeking a Retentions Advisor in Haydock. You will handle customer contact, focus on reducing churn, and contribute to growth while working Monday to Friday 9am-5.15pm (36.25 hours).

The role offers a basic salary of £27,750 with uncapped commission and incentives, with an OTE of £35k and top earners £40k+. You’ll join a fast-paced team prioritising customer loyalty and outcomes.

Qualifications

• Proven track record delivering performance in a target driven role.
• Excellent negotiation and objection handling skills.
• Strong communication via telephone and other channels.

Responsibilities

• Professionally handle all customer contact from various sources (Telephone, letter, email).
• Make outbound calls to customers flagged as at risk.
• Identify and resolve customer issues through effective questioning and objection handling.
• Pro actively support contract renewals.
• Cross sell additional products and services that are of benefit to each customer.
• Prepare new pricing quotations using pricing metrics.
• Adhere to GDPR and other regulations; maintain system records.

Skills

Target focused

Negotiation

Telephone manners

Ownership of queries

Workload management

PC literacy

Customer service

Job description

Handepay, part of the PayPoint Group, is seeking a Retentions Advisor in Haydock. You will handle customer contact, focus on reducing churn, and contribute to growth while working Monday to Friday 9am-5.15pm (36.25 hours).

The role offers a basic salary of £27,750 with uncapped commission and incentives, with an OTE of £35k and top earners £40k+. You’ll join a fast-paced team prioritising customer loyalty and outcomes.