Retention Leader: Cut Churn with Data-Driven Strategy

Culligan UK limited; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

23 days' holiday + Bank Holidays

Competitive Incentive Scheme

Company Pension scheme

Cycle to Work scheme

Employee rewards and discounts

Health Care Cash Plan option

24/7 access to Employee Assistance Programme

On-going learning and development platform

Free onsite parking

Life Assurance

Job summary

A leading water solutions company is seeking a Head of Customer Retention in Wolverhampton. This pivotal role involves spearheading the customer retention strategy, reducing churn rates, and developing impactful playbooks. Candidates should have demonstrated experience in leading teams focused on customer success and a strong operational leadership background. The ideal applicant will leverage data to enhance customer outcomes and drive effective change within the organization. Competitive benefits package offered.

Qualifications

• Demonstrated experience in leading teams focused on Retention or Customer Success.
• Strong history of analysing churn and implementing improvements.
• Proven ability to drive change in a dynamic organisation.

Responsibilities

• Spearhead customer retention strategy and oversee its execution.
• Manage churn performance and retention KPIs.
• Drive proactive retention initiatives using customer insights.

Skills

Analytical and problem-solving abilities

Stakeholder management expertise

Customer-focused approach

Leadership in complex operational settings

Data-driven decision-making

Tools

CRM systems

Customer analytics

Job description

A leading water solutions company is seeking a Head of Customer Retention in Wolverhampton. This pivotal role involves spearheading the customer retention strategy, reducing churn rates, and developing impactful playbooks. Candidates should have demonstrated experience in leading teams focused on customer success and a strong operational leadership background. The ideal applicant will leverage data to enhance customer outcomes and drive effective change within the organization. Competitive benefits package offered.