Chief Customer Experience & Retention Officer

Redsquid Communications; Borehamwood; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in Borehamwood seeks a Head of Customer Experience to drive customer satisfaction and retention. The ideal candidate will lead CX strategy, enhance customer journeys, and address churn through data-driven insights. A strong background in the technology sector and experience with customer ecosystems are essential. Join us to make a meaningful impact through exceptional service and innovative solutions.

Qualifications

• Strong background in CX delivery and strategy.
• Proven experience in technology sectors.
• Ability to analyze data and derive insights for CX.

Responsibilities

• Lead customer experience strategy development.
• Drive customer satisfaction and retention.
• Analyze NPS and customer feedback for improvements.

Skills

CX delivery & strategy

Experience in Tech/MSP/Telco

Customer ecosystems thinking

Conducting research

High-quality presentation creation

Data analysis for decision-making

Job description

A leading technology solutions provider in Borehamwood seeks a Head of Customer Experience to drive customer satisfaction and retention. The ideal candidate will lead CX strategy, enhance customer journeys, and address churn through data-driven insights. A strong background in the technology sector and experience with customer ecosystems are essential. Join us to make a meaningful impact through exceptional service and innovative solutions.