Retention-Focused Account Executive – Care

Elder; Greater London; Hybrid; GBP 31.000 - 38.000; Vollzeit

Benefits dieser Stelle

Competitive salary + Commission scheme

25 days holiday + bank holidays

6 weeks work from anywhere in the世界

Private health insurance

Hybrid office (2 days per week)

Personal L&D budget

Sponsored quarterly team socials

Macbook + extras

Cycle-to-work scheme

Zusammenfassung

Elder is looking for an Account Executive to own a portfolio of families from the start of care, ensuring they feel supported and less likely to churn. You’ll proactively call families and carers, using dashboards and risk scores to decide who to contact, and collaborate with Sales Executives when care starts.

You’ll operate in a phone-first, outcomes-driven role, with empathy, energy and ownership. Hybrid working with an Old Street office presence.

Qualifikationen

• Track record in account management, customer success or retention with measurable results.
• Comfort making outbound calls all day with a strong phone manner.
• Experience with Salesforce or a comparable CRM.
• Familiarity with dashboards and risk scores and turning data into actions.
• Experience using AI tools such as Claude or ChatGPT in daily work.
• Strong organisation, attention to detail and communication.
• Proactive, can-do attitude spotting problems early.
• Confident handling complaints and emotional conversations.
• Understanding of how CX drives retention and revenue.
• Nice to have experience in a care setting or commission-driven roles.

Aufgaben

• Own a portfolio of families from the start of care and keep them happy as the main measure.
• Make proactive calls to families and carers every day before problems appear.
• Use dashboards, risk scores and early-warning signals to decide who to call.
• Handle complaints calmly and turn difficult situations around.
• Manage cases in Salesforce and keep records accurate and up to date.
• Use AI tools to triage cases and support retention work.
• Promote self-serve tools to families and carers.
• Spot patterns and suggest improvements to tools, dashboards and processes.
• Work with Sales Executives and other teams to deliver Elder’s goals.
• Model Elder’s values and contribute to CX team improvements.

Kenntnisse

Account management

Outbound calls

Data literacy

Problem solving

Customer empathy

Proactive attitude

Communication skills

Tools

Salesforce

AI tools

Dashboards

Jobbeschreibung

Elder is looking for an Account Executive to own a portfolio of families from the start of care, ensuring they feel supported and less likely to churn. You’ll proactively call families and carers, using dashboards and risk scores to decide who to contact, and collaborate with Sales Executives when care starts.

You’ll operate in a phone-first, outcomes-driven role, with empathy, energy and ownership. Hybrid working with an Old Street office presence.