Retention & Channel Growth Lead (Remote)

Humana Inc; Dover; Remote; GBP 86,000 - 118,000; Full time

Job summary

Humana Inc. is seeking a Channel Development Lead to define sales product strategy for multiple lines, targeting specific markets.

The role focuses on driving retention, increasing auto-refill adoption, and sustainable prescription growth while delivering a member-first experience. The Associate Director will partner with Operations, Marketing, Analytics, Product, and Clinical teams to optimize member touchpoints, analyze trends, and develop go-to-market strategies.

Qualifications

• 5+ years of experience in customer engagement, retention, lifecycle marketing, pharmacy, healthcare, contact center operations, or related growth-focused roles.
• Proven experience developing and executing strategies that improve customer retention, utilization, adherence, or recurring revenue performance.
• Demonstrated success leading cross-functional initiatives across Operations, Marketing, Analytics, Product, and Customer Experience teams.

Responsibilities

• Drive sustained mail order pharmacy utilization through strategies that increase refill rates, auto-refill enrollment, and long-term member engagement.
• Own end-to-end member lifecycle from first fill through repeat fills, auto-refill adoption, and ongoing adherence.
• Collaborate with Operations, Marketing, Contact Center, Product, Analytics, and Clinical teams to optimize member touchpoints across channels.
• Identify and reduce refill leakage and improve script continuity using data-driven insights.

Skills

Customer engagement

Retention strategies

Cross-functional leadership

Analytical skills

Project management

Communication skills

Education

Bachelor's degree in Business

Tools

CRM platforms

Campaign management tools

Analytics tools

Job description

Humana Inc. is seeking a Channel Development Lead to define sales product strategy for multiple lines, targeting specific markets.

The role focuses on driving retention, increasing auto-refill adoption, and sustainable prescription growth while delivering a member-first experience. The Associate Director will partner with Operations, Marketing, Analytics, Product, and Clinical teams to optimize member touchpoints, analyze trends, and develop go-to-market strategies.