Retention Adviser

OPT OVERSEAS PROJECT TRANSPORT SERVICES INDIA PRIVATE LIMITED; Milton Keynes; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Retention Adviser, where you'll leverage your sales expertise to reconnect with clients and help them navigate their insurance options. This role offers an uncapped earning potential with a competitive base salary and commission structure. You will work alongside top industry performers in a supportive and inclusive environment, ensuring you receive ongoing training and development. With the opportunity for hybrid working after the training period, this position is perfect for someone looking to grow their career in a dynamic team focused on client satisfaction and retention.

Benefits

Uncapped Commission

Income Protection

Life Protection

Critical Illness Cover

Training and Development

Flexible Working

Overseas Trips Incentives

Additional Benefits

Qualifications

• Experience in retention sales, ideally in insurance or financial services.
• Superb listening skills and attention to detail are crucial.

Responsibilities

• Contact existing clients to advise on reinstating or rebroke policies.
• Manage clients at different application stages and overcome objections.

Skills

Retention Sales Experience

Exceptional Telephone Manner

Listening Skills

Attention to Detail

IT Skills

Understanding of Regulated Industry

Target Achievement

Job description

Retention Adviser

We are looking for an experienced retention sales professional to join our award-winning team.

Uncapped earning opportunity - £25,000 basic + market leading uncapped commission + great benefits

Established in 1998 we are one of the UK’s leading Life Insurance Brokers. We have featured in the Sunday Times Best Companies To Work feature and are very proud of our Trustpilot reviews.

Our recruitment process:

1. We will review your CV and notify you if you have been selected to progress.
2. If progressing, we will conduct a diary booked telephone chat.
3. If that goes well, you will be invited to interview at our Milton Keynes office.

The role:

• To contact our existing protected families who have cancelled policies to advise them on the best options available and to reinstate or rebroke as appropriate to reduce the company’s overall clawback.
• Working as part of an Adviser team dealing with lapse plans that have been cancelled by our existing families to overcome objections and get them back on board and establish why they cancelled or taken cover elsewhere.
• Day to day management of several clients at different stages of their application; you will quickly become a subject matter expert.
• To join a team of around 120 Advisors across three UK offices. You will be working alongside some of the industry's very highest performers.
• To achieve pre-agreed levels of new business to help protect the UK properly.
• Flexible working with a 40-hour working week.

What we need from you:

• Experience of working in a retention sales role, ideally within Insurance or other financial services.
• Exceptional telephone manner.
• The confidence to have detailed and personal conversations.
• Superb listening skills.
• Great attention to detail.
• Good IT skills to accurately log all call information on our systems.
• The ability to understand and work within a complex regulated industry.
• The ability to work to, achieve and exceed set targets.
• The desire to become an expert in your field of work.

What’s in it for you:

• To work for a proven, stable, inclusive, fun, and successful business.
• £25,000 starting basic salary.
• Uncapped commission from day 1 with uncapped £40,000 OTE in year 1.
• Great ongoing training and development with superb career opportunities.
• Hybrid working after training period.
• Income protection, Life Protection, and Critical Illness Cover.
• Other incentives like our fully expensed overseas trips.
• Additional benefits from a leading employer.

Check out our Trustpilot reviews.