New Entrant Retention Adviser

TN United Kingdom; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a New Entrant Retention Adviser to enhance retention rates in the construction sector. This role involves engaging with employers, providing guidance, and managing relationships to ensure apprentices thrive. You will conduct targeted activities, assist employers with funding claims, and collaborate with internal teams to deliver effective solutions. If you're motivated, self-managed, and possess strong relationship management skills, this is an exciting opportunity to make a difference in the construction industry.

Qualifications

• Experience in managing employer relationships to enhance retention.
• Strong communication skills to engage effectively with stakeholders.

Responsibilities

• Conduct activities to increase retention among new entrants in construction.
• Manage employer contacts and support retention initiatives.

Skills

Relationship Management

Communication Skills

Self-management

Motivation

Tools

CRM Tools

Job description

Job Title: New Entrant Retention Adviser, Peterborough

Client: CITB

Location: Peterborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: fd53482b507d

Job Views: 5

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

The CITB is seeking a New Entrant Retention Adviser to support our efforts in the construction sector. The role involves engaging with employers to support the retention of apprentices and new entrants, providing guidance, and managing a portfolio of employer relationships to ensure high retention and achievement rates.

Responsibilities include:

1. Conduct target-driven activities to increase retention among new entrants in construction trades.
2. Manage a schedule of employer contacts to support retention and generate referrals to increase training uptake.
3. Plan workload to provide regular retention support to a high volume of customers.
4. Assist employers in claiming funding support such as CITB Apprenticeship Grant, Travel to Train, Levy Transfer, and other local initiatives.
5. Collaborate with internal teams to refer and support customers through NEST Advisors, Engagement Advisors, and the Levy or Grant team.
6. Educate employers on the benefits of recruiting apprentices.
7. Understand employer needs and demonstrate CITB’s value to set appointments and generate new business.
8. Share best practices and maintain up-to-date knowledge of CITB offerings.
9. Accurately record customer engagement activities using CRM tools.

This role requires self-management, motivation, and effective relationship management with internal and external stakeholders. It does not have direct reports but involves managing a diverse employer caseload to deliver collaborative solutions.