Retailer Support Executive

BMW Group; Farnborough; On-site; GBP 28,000 - 34,000; Full time

Job summary

BMW Group UK is seeking a Retailer Support Executive to help streamline retailer-facing sales processes for BMW and MINI UK & IE, including ordering, invoicing and registration. Based at Summit One Campus, Farnborough, this role partners with internal teams to ensure smooth BAU operations.

You will resolve process issues, coordinate with stakeholders, and support retailer operations through effective ticket management and clear communication.

Qualifications

• Bachelor’s degree, or equivalent professional experience.
• Relevant education or training in Business, Automotive Operations or related discipline desirable.
• Experience in the automotive and/or customer service industry.
• Experience working in retailer support, sales operations or process-driven sales administration is desirable.
• Highly computer literate with Microsoft Office products including Outlook, Excel and PowerPoint.
• Experience of BMW Sales systems is desirable.
• Attention to detail and ability to manage multiple complex scenarios simultaneously.
• Strong communication and relationship-building skills across a broad stakeholder base

Responsibilities

• Support retailer and internal users with ordering, invoicing, registration and retail notification processes.
• Support direct sales channel process execution, ensuring issues are resolved accurately and in a timely manner.
• Operate within the day-to-day ticket management and incident resolution process, ensuring cases are prioritised, tracked and closed effectively.
• Support elimination of disruptive processes affecting retailers and internal sales operations.
• Verify and support invoicing-related activities for direct sales channels, including retailer or goodwill-related adjustments where authorised.
• Plan and deliver retailer sales process coaching workshops in conjunction with other Sales functions and training teams.
• Facilitate communication with internal teams to resolve retailer processes and marketing-related queries.
• Support testing and sign-off of key sales software developments and system changes affecting operational processes.
• Identify recurring issues, operational risks, and training needs and escalat...

Skills

Strong communication

Relationship-building

Attention to detail

MS Office proficiency

BMW sales systems

Education

Bachelor's degree or equivalent

Tools

Outlook

Excel

PowerPoint

BMW Sales systems

Job description

BMW Group UKis looking for a Retailer Support Executive.

This role is responsible for supporting retailer-facing sales processes across BMW and MINI UK & IE, including ordering, invoicing, registration and retail notification processes, as a brand function and service provider to relevant channels. You will be supporting direct sales channels and retailer operations by resolving process issues, coordinating with internal teams, and ensuring stable execution of BAU sales operations.

This role is based at the Summit One Campus - Farnborough, Hampshire.

What awaits you?

Support retailer and internal users with ordering, invoicing, registration and retail notification processes.

Support direct sales channel process execution, ensuring issues are resolved accurately and in a timely manner.

Operate within the day-to-day ticket management and incident resolution process, ensuring cases are prioritised, tracked and closed effectively.

Support elimination of disruptive processes affecting retailers and internal sales operations.

Verify and support invoicing-related activities for direct sales channels, including retailer or goodwill-related adjustments where authorised.

Plan and deliver retailer sales process coaching workshops in conjunction with other Sales functions and training teams.

Facilitate communication with internal teams to resolve retailer processes and marketing-related queries.

Support testing and sign-off of key sales software developments and system changes affecting operational processes.

Identify recurring issues, operational risks, and training needs and escalat...

What should you bring along?

Bachelor’s degree, or equivalent professional experience.

Relevant education or training in Business, Automotive Operations, Customer Service or related discipline desirable.

Experience in the automotive and/or customer service industry.

Experience working in retailer support, sales operations or process-driven sales administration is desirable.

Experience with operational issue resolution, retailer communication and live process support beneficial.

Highly computer literate with Microsoft Office products including Outlook, Excel and PowerPoint.

Experience of BMW Sales systems is desirable.

Attention to detail and ability to manage multiple complex scenarios simultaneously.

Strong communication and relationship-building skills across a broad stakeholder base

Closing Date:Sunday 8thNovember

At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer, so please discuss your individual requirements as part of the application process to help us agree on a suitable arrangement.

We place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Successful candidates will be required to complete background screening checks, and the offer of employment will be subject to satisfactory results. These checks include references, right to work, IT system Compliance Integrity Check (COIN), CV, and relevant qualifications. Additional checks may include criminal records, adverse financial (credit), directorships, address verification, internet research, and/or driving licence. If you have any queries about these checks, please discuss them with us, and we will be happy to provide further details.

Legal Entity:

Location:

Farnborough

Job Field:

Job Id:

198652

Publication Date:

02.11.2026

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