Retail Warehouse Manager

St Peter & St James Hospice; England; On-site; GBP 31,000 - 34,000; Full time

Job summary

St Peter & St James Hospice is seeking a Retail Warehouse Manager to lead the Distribution Centre’s daily operations and maximise retail income from donated goods. You will manage staff and volunteers, ensure safe, efficient processing and coordinate with Retail teams.

The role demands strong leadership, organisation, and IT skills, with a commitment to safeguarding health and safety across all activities and a drive to improve processes.

Qualifications

• Experience leading and motivating teams in a busy distribution or warehouse setting.
• Strong organisational and communication skills with a focus on service excellence.
• Solid understanding of Health & Safety and safe systems of work.
• Proficient IT skills including Microsoft Office and database use.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead the day-to-day operation of the Distribution Centre to ensure efficient processing and distribution of donated goods.
• Embed Gift Aid processes to maximise retail income and identify high-value stock.
• Develop and support a mixed team of staff and volunteers with inclusive, values-led leadership.
• Maintain high standards of health and safety, compliance and housekeeping across warehouse activities.
• Collaborate with Retail, Area and Online teams to optimise stock flow and operational performance.
• Monitor performance, manage costs and identify opportunities for continuous improvement.

Skills

Inclusive leadership

Organisational skills

Customer service

Health & Safety awareness

Time management

Tools

Microsoft Office

Databases

Job description

Are you a people‑centred operational leader who thrives on turning donated goods into vital income for hospice care?

As our Retail Warehouse Manager, you’ll lead the day‑to‑day operation of our Distribution Centre, playing a crucial role in maximising retail income that directly supports patient care. If you’re passionate about inclusive leadership, efficient operations and making a meaningful difference, we’d love to hear from you.

Job Details

• Location: St Peter & St James Hospice Distribution Centre, Hurstpierpoint, BN6 9ES
• Salary: £30,791 - £33,928 per annum
• Hours: 37.5 hours per week, Monday - Friday
• Contract: Permanent, full‑time
• Closing Date: We will shortlist and interview as applications are received, so early applications are encouraged.

What you’ll be doing

• Lead the safe, efficient day‑to‑day operation of the Distribution Centre, ensuring donated goods are processed, stored and distributed effectively.
• Maximise retail income by embedding strong Gift Aid processes and identifying high‑value stock.
• Lead, support and develop a mixed team of staff and volunteers through inclusive, values‑led leadership.
• Maintain high standards of health & safety, compliance and housekeeping across all warehouse activities.
• Work closely with Retail, Area and Online teams to optimise stock flow and operational performance.
• Monitor performance, manage costs and identify opportunities for continuous improvement.

What we’re looking for

• Experience supervising and motivating people, with a strong, inclusive leadership style.
• Excellent organisational, communication and customer service skills.
• A sound understanding of Health & Safety and safe systems of work.
• Good IT skills, including Microsoft Office and databases.
• Confidence working in a fast‑paced, operational environment and managing competing priorities.
• A commitment to the vision, mission and values of St Peter & St James Hospice.

Experience in a warehouse or distribution setting, working with volunteers, driving a 3.5‑tonne vehicle, and knowledge of Retail Gift Aid are all advantageous but not essential. Training and support will be provided where needed.

Why join us?

• A role with real purpose, where your work directly supports hospice care.
• The opportunity to lead and shape a key income‑generating operation.
• A values‑driven organisation that prioritises compassion, collaboration and empowerment.
• Supportive colleagues and the chance to make a visible impact every day.

If you’re an organised, people‑focused leader who wants their work to truly matter, we’d love to hear from you.

Please find the full job description and person specification at the bottom of the page.

If you have any questions about the role or require any additional support or reasonable adjustments during the recruitment process, please contact Rob Parker, Head of Retail by emailing .