Retail Warehouse Manager

networx Recruitment; Hassocks; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

27 days holiday

Enhanced maternity/adoption pay

Bi-yearly occupational health clinics

20% discount in our charity shops

Job summary

St Peter & St James Hospice in Mid-Sussex is seeking a Retail Warehouse Manager to lead the Distribution Centre, maximise charity income and support patient care through inclusive, values-led leadership.

You’ll supervise staff and volunteers, ensure safe, efficient operations, optimise stock flow with Gift Aid, and collaborate with Retail, Area and Online teams to improve performance.

This is a purpose-driven role with a compassionate team and a visible daily impact in a community-focused hospice.

Qualifications

• Experience supervising and motivating people with an inclusive leadership style.
• Excellent organisational, communication and customer service skills.
• Sound understanding of Health & Safety and safe systems of work.
• Good IT skills, including Microsoft Office and databases.
• Comfortable in a fast-paced, operational environment with competing priorities.

Responsibilities

• Lead the safe, efficient day-to-day operation of the Distribution Centre.
• Maximise retail income by embedding strong Gift Aid processes and identifying high-value stock.
• Lead, support and develop a mixed team of staff and volunteers through inclusive, values-led leadership.
• Maintain high standards of health & safety, compliance and housekeeping across all warehouse activities.
• Work closely with Retail, Area and Online teams to optimise stock flow and operational performance.
• Monitor performance, manage costs and identify opportunities for continuous improvement.

Skills

Inclusive leadership

Organisational skills

Communication skills

IT skills

Health & Safety knowledge

Tools

Microsoft Office

Databases

Job description

Are you a people-centered operational leader who thrives on turning donated goods into vital income for hospice care?

As our Retail Warehouse Manager, you’ll lead the day-to-day operation of our Distribution Centre, playing a crucial role in maximising retail income that directly supports patient care. If you’re passionate about inclusive leadership, efficient operations and making a meaningful difference, we’d love to hear from you.

• Hours: 37.5 hours per week, Monday - Friday
• Closing Date: We will shortlist and interview as applications are received, so early applications are encouraged.

What you’ll be doing

• Lead the safe, efficient day-to-day operation of the Distribution Centre, ensuring donated goods are processed, stored and distributed effectively.
• Maximise retail income by embedding strong Gift Aid processes and identifying high-value stock.
• Lead, support and develop a mixed team of staff and volunteers through inclusive, values-led leadership.
• Maintain high standards of health & safety, compliance and housekeeping across all warehouse activities.
• Work closely with Retail, Area and Online teams to optimise stock flow and operational performance.
• Monitor performance, manage costs and identify opportunities for continuous improvement.

What we’re looking for

• Experience supervising and motivating people, with a strong, inclusive leadership style.
• Excellent organisational, communication and customer service skills.
• A sound understanding of Health & Safety and safe systems of work.
• Good IT skills, including Microsoft Office and databases.
• Confidence working in a fast-paced, operational environment and managing competing priorities.
• A commitment to the vision, mission and values of St Peter & St James Hospice.

Experience in a warehouse or distribution setting, working with volunteers, driving a 3.5-tonne vehicle, and knowledge of Retail Gift Aid are all advantageous but not essential. Training and support will be provided where needed.

• A role with real purpose, where your work directly supports hospice care.
• The opportunity to lead and shape a key income-generating operation.
• A values-driven organisation that prioritises compassion, collaboration and empowerment.
• Supportive colleagues and the chance to make a visible impact every day.

If you’re an organised, people-focused leader who wants their work to truly matter, we’d love to hear from you.

Please find the full job description and person specification at the bottom of the page.

If you have any questions about the role or require any additional support or reasonable adjustments during the recruitment process, please contact Rob Parker, Head of Retail by [e-mail].

The Organisation

St Peter & St James Hospice is a leading provider of specialist palliative and end of life care for our Mid-Sussex community.

People affected by life-limiting illness are central to everything we do and it is our mission to ensure they receive the best possible care, in the right place, at the right time.
Our services are free of charge can be accessed at home, in a care setting, or at the Hospice in North Chailey.

We achieve our goals through the organisation’s talented people, by attracting, retaining and developing a highly skilled, diverse and engaged workforce.

Over 150 employees and 400 volunteers work in a variety of roles across our Clinical Services, Retail and Support Functions. If you're looking to put your skills to use in an organisation that makes a difference for its local community and values Compassion, Integrity, Accountability, Excellence and Inclusivity

The Benefits

• 27 days holiday
• Enhanced maternity/adoption pay
• Bi-yearly occupational health clinics
• 20% discount in our charity shops

Our people

• Olivia Griffin
• Online & Trading Systems Manager

"It's a great place to start a career, as you learn something new everyday."

• Retail Driver

"Working here isn't just about giving back; it's about being part of a team united by a sense of purpose."

"Knowing that the work I do with my team is helping a great cause and changing lives is really rewarding".

"Every pound raised for our hospice brings comfort and dignity to those facing life's most challenging moments, making every effort deeply meaningful."

• Gavin Carby & James Dickens
• Facilities Manager & Maintenance Technician

"We love that we get discounts in our shops and can benefit from the Blue Light Card like NHS workers do."

• Retail Manager

"It's great to know that each day is an opportunity to make a difference for our local community."

Our people are our strength. We value diversity and inclusion so encourage applications from everyone, regardless of race, national origin, sex, gender identity and/or expression, sexual orientation, religion, disability or age.

Please contact us on [e-mail].

Please note we may shortlist and interview candidates as applications are received. Offers of employment are subject to satisfactory results from pre-employment checks (right to work, references and Occupational Health).