Retail Travel Advisor: Commission, Holidays & Growth

Tui Blue; Telford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Discounts

Job summary

At TUI in our Telford Superstore you’ll help customers create unforgettable holidays by advising on destinations, UK breaks, cruises and extras. You’ll work a varied shift pattern including weekends and bank holidays, with comprehensive training on systems to bring holidays to life.

You’ll be supported to become a destination expert, aiming to exceed sales targets through friendly, knowledgeable service and strong product recommendations.

Qualifications

• Excellent customer service skills with a genuine passion to go above and beyond.
• A strong dedication to achieve goals and sales targets.
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
• Ability to embrace change and adapt to new ways of working.
• A team player who engages and collaborates with our customers and colleagues.
• An organised individual who takes pride in their work and communicates effectively.

Responsibilities

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun.
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'.
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually.
• Active in investigating and resolving questions or complaints when things don’t go to plan.
• Receive training on a variety of systems to enhance knowledge and bring memorable holidays to life for our customers.

Skills

Customer service

Sales targets

Multi-tasking

Communication

Job description

At TUI in our Telford Superstore you’ll help customers create unforgettable holidays by advising on destinations, UK breaks, cruises and extras. You’ll work a varied shift pattern including weekends and bank holidays, with comprehensive training on systems to bring holidays to life.

You’ll be supported to become a destination expert, aiming to exceed sales targets through friendly, knowledgeable service and strong product recommendations.