Retail Travel Advisor

TUI AG; Stoke-on-Trent; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Starting salary £13.09 per hour

Commission scheme

Holiday benefits

Health and wellbeing

Career progression

Pension scheme

Job summary

TUI in Stoke-on-Trent is hiring a Travel Advisor for our Festival Park Superstore. You will help customers choose holidays, cruises, UK breaks and add-on products, delivering memorable experiences and high service levels at the heart of the business.

You'll work 30 hours per week, onsite, with a varied shift pattern including weekends and bank holidays, and you will benefit from our commission scheme, holiday rewards and strong development opportunities at TUI.

Qualifications

• Excellent customer service skills with a genuine passion to go above and beyond.
• Ability to achieve sales targets and be goal-driven.
• Able to work a varied shift pattern including weekends and bank holidays.

Responsibilities

• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times. From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

Skills

Customer service

Sales focus

Team player

Job description

Job Responsibilities

• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers. Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times. From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. Stoke-on-Trent, United Kingdom Onsite Permanent Part Time 30 141177

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Stoke Festival Park Superstore, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll work 30 hours and a varied shift pattern each week, including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance