Retail Travel Advisor

TUI Group; St Helens; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Health and Wellbeing

Career progression

Pension scheme

Store location in St Helens

Job summary

TUI in the St Helens store is recruiting a Travel Advisor on a 12-month temporary basis. You will help customers choose and sell holidays, Cruise, UK Breaks and related products, delivering memorable holiday experiences.

You’ll work a varied shift pattern including weekends and bank holidays, with training on systems to support face-to-face and virtual service for customers.

Qualifications

• Excellent customer service skills and a passion for travel.
• Ability to learn and use multiple sales systems.
• Willingness to work weekends and bank holidays as required.
• Strong communication and relationship-building abilities.
• Target-driven with a positive, proactive attitude.

Responsibilities

• Advise customers on holidays, cruises, UK breaks and related products.
• Aim to exceed sales targets through friendly, informed service.
• Handle customer questions and resolve issues in-store and online.
• Participate in training on new systems to enhance product knowledge.

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our St Helensstore, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

Please note, this is a Temporary position for 12 months and as part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.