Retail Travel Advisor

TUI Group; Grays; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Starting salary £13.09 per hour

Commission scheme

Holiday benefits and time off

Health and wellbeing

Development and career progression

Pension scheme and life assurance

Job summary

TUI is seeking a Travel Advisor for our Lakeside store to help customers choose and book holidays, cruises, UK breaks and related products. You’ll become a destination expert and place customers at the heart of our business to create unforgettable experiences.

You will work 37.5 hours per week with a varied shift pattern, including weekends, bank holidays and some evenings at our busier stores.

Responsibilities

• Inspire customers and colleagues while enjoying a great amount of fun.
• Aim to exceed sales targets in retail, as we call it “Smashing your Targets.”
• Embrace change and rise to challenges of a customer-engaged role face to face and virtually.
• Investigate and resolve questions or complaints confidently.
• Receive training on a variety of systems to enhance knowledge and bring memorable holidays to life.

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Lakesidestore, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll work 37.5 hours and a varied shift pattern each week, including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.