Retail Travel Advisor

TUI; Oxford; Sur place; GBP 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Commission scheme

Holiday benefits

Health & Wellbeing

Career progression

Pension scheme

Résumé du poste

TUI in Oxford is seeking a Travel Advisor to join our Retail Team. You will help customers choose holidays, cruises, UK breaks and related products, putting their needs at the heart of every interaction and turning conversations into memorable getaways.

We offer a starting salary of £13.09 per hour with a commission scheme, generous holiday benefits and health and wellbeing support. You’ll receive training on multiple systems and opportunities for development within a welcoming, inclusive

Qualifications

• Excellent customer service with a passion to help customers.
• Strong drive to meet sales targets in a retail setting.
• Ability to prioritise tasks in a fast-paced environment.
• Flexibility to work varied shifts aligned to shop hours.
• Collaborative approach with colleagues and customers.

Responsabilités

• Inspire customers and colleagues by sharing holiday knowledge and recommendations.
• Achieve and exceed sales targets in a busy retail environment.
• Handle enquiries and resolve questions or complaints effectively.
• Receive training on new systems to enhance product knowledge.
• Contribute to a positive, inclusive shopping experience.

Connaissances

Customer service

Sales focus

Team player

Communication

Description du poste

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Oxford store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

About Our Offer

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About The Job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

About You

• Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

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