Retail Travel Advisor

TUI AG; Manchester; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Health & wellbeing

Pension scheme

Life assurance

Job summary

Join TUI AG in Manchester Market Street as a Travel Advisor on a fixed-term contract. You will actively sell holidays, cruises and UK breaks while delivering memorable customer experiences, both in-store and online.

You’ll be expected to meet targets within a busy shopping environment, reacting to demand and adapting to changing schedules. You’ll receive comprehensive training, enjoy staff benefits and a commission scheme for over-target performance, with shifts that include weekends and bank

Qualifications

• Excellent customer service skills with a genuine passion to go above and beyond.
• A strong dedication to achieve goals and sales targets.
• A team player who engages and collaborates with our customers and colleagues.

Responsibilities

• Sell holidays, cruises, UK breaks and additional products to customers.
• Provide outstanding service face-to-face and virtually and resolve questions or complaints when needed.

Skills

Sales targets

Customer service

Shift flexibility

Team player

Communication

Job description

• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
  Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.
  Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Manchester Market Street store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company., From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
  Please note, this is a Fixed Term role for 6 months and as part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll work 37.5 hour with a varied shift pattern each week, including weekends and bank holidays, and evenings at some of our busier stores., TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance