Retail Travel Advisor

TUI AG; Cherwell District; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday discounts

Health & wellbeing

Career progression

Pension scheme

Job summary

TUI Banbury Retail is seeking a Travel Advisor to help customers choose holidays, cruises, UK breaks and add-ons. You’ll work faces-to-face and via digital channels, delivering memorable service and driving sales targets. The role is 20 hours per week with a varied shift pattern, including weekends and bank holidays.

You’ll benefit from a commission scheme, holiday discounts, health and wellbeing support and development opportunities within a supportive team culture.

Qualifications

• Exceed sales targets and deliver exceptional customer service.
• Willing to work varied shifts including weekends and bank holidays.
• Able to work face-to-face and virtually.

Responsibilities

• Advise and sell holidays, cruises, UK breaks and related products.
• Provide excellent customer service and resolve questions or complaints.
• Work with customers face-to-face and via digital channels.

Skills

Sales targets

Customer service

Team player

Communication

Organised

Time management

Adaptability

Job description

• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
  Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.
  Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Banbury store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company., From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
  As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll work 20 hours and a varied shift pattern each week, including weekends and bank holidays, and evenings at some of our busier stores., TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance