Retail Travel Advisor

TUI AG; Penarth; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Commission scheme

Holiday benefits

Pension scheme

Job summary

TUI Group is seeking a part-time, temporary Retail Travel Advisor in Penarth. You will sell holidays, cruises, UK breaks and related products while providing excellent customer service. The role includes weekends and bank holidays with varied shifts.

Join a company that offers a commission scheme, holiday discounts, health and wellbeing benefits, and a pension plan as part of your package. Training on multiple systems will help you deliver memorable holidays for customers.

Responsibilities

• Inspire customers and colleagues with a passion for travel while having fun.
• Aim to exceed sales objectives in Retail, i.e., smashing targets.
• Embrace change and handle challenges in a customer-facing role both face to face and virtually.
• Investigate and resolve questions or complaints when things don’t go to plan.
• Receive training on a variety of systems to enhance knowledge and bring memorable holidays to life.

Job description

Retail Travel Advisor

• Company: TUI Group
• Salary: Not specified
• Hours: Part-time
• Location: Penarth, CF64 1JD
• Job type: Temporary
• Posting date: 9 Oct 2026
• Closing date: 6 Nov 2026

Summary

TUI

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Penarth store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• - TUI offers much more than just starting salary of £13.09 per hour
• - Be rewarded for exceeding your targets with our commission scheme
• - Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• - Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• - Investment in your development and career progression
• - Pension scheme and life assurance

About The Job

• - Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• - Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• - You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• - If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• - As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.