Retail Travel Advisor

TUI AG; Lancashire; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Commission scheme

Holiday benefits and discounts

Health and wellbeing programs

Development and career progression

Pension scheme and life assurance

Job summary

TUI Group in Blackpool is seeking a Retail Travel Advisor for a part-time, permanent role. You will help customers choose holidays, cruises, UK breaks and extras, delivering memorable experiences and friendly service.

You will work a varied shift pattern including weekends and bank holidays, with training on systems to support your recommendations and delivery of great customer service.

Qualifications

• Customer service excellence and a friendly approach to customers.
• Ability to contribute to achieving sales targets.
• Willingness to learn and adapt to new systems.

Responsibilities

• Inspire customers and colleagues with a friendly approach and energy.
• Aim to exceed sales objectives and contribute to targets in retail.
• Adapt to changing requirements for in-store and virtual customer engagement.
• Investigate and resolve questions or complaints to ensure satisfaction.
• Receive training on a variety of systems to help customers plan memorable holidays.

Skills

Customer service

Sales

Communication

Problem solving

Job description

Retail Travel Advisor

CAPTION:

• Company: TUI Group
• Salary: Not specified
• Hours: Part-time
• Location: Blackpool, FY1 4HU
• Job type: Permanent
• Posting date: 9 Oct 2026
• Closing date: 6 Nov 2026

Summary

TUI

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Blackpool store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About the Job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

Additional Summary

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Blackpool store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer (Duplicate)

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About the Job (Duplicate)

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint