Retail Travel Advisor

TUI AG; Barrow-in-Furness; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

Life assurance

Health and wellbeing benefits

Holiday discounts

Job summary

TUI Group in Barrow-in-Furness is hiring a part-time Retail Travel Advisor to help customers choose holidays, cruises, and UK breaks. You’ll work in-store with a varied shift pattern, including weekends and some evenings, and you’ll be supported to become a destination expert.

You’ll join a team focused on delivering exceptional service, meeting sales targets, and providing memorable travel experiences with a friendly, flexible approach.

Qualifications

• Customer service experience preferred.
• Ability to meet sales targets in a busy retail environment.
• Strong communication and interpersonal skills.

Responsibilities

• Assist customers in choosing holidays, cruises, and UK breaks.
• Promote and explain products, offers and commissions.
• Handle queries and resolve complaints to ensure a smooth customer experience.

Skills

Customer service

Sales

Communication skills

Job description

Retail Travel Advisor

CAPTION:

• Company: TUI Group
• Salary: Not specified
• Hours: Part-time
• Location: Barrow In Furness, LA14 1PR
• Job type: Permanent
• Posting date: 9 Oct 2026
• Closing date: 6 Nov 2026

Summary

TUI

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Barrow In Furness store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About the Job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.