Retail Travel Advisor

TUI AG; Lancaster; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Health & wellbeing program

Career progression

Pension scheme

Job summary

TUI invites you to join the Retail Team as a Travel Advisor in our Lancaster (inside ASDA) store. You’ll help customers choose holidays, cruises, UK breaks and related products, putting them at the heart of the experience.

You’ll work 37.5 hours per week with a varied pattern including weekends, bank holidays and some evenings. A friendly, supportive environment awaits as you develop destination knowledge and aim to smash targets through great service and expert guidance.

Qualifications

• Experience in delivering excellent customer service.
• Ability to work in a busy retail environment and handle inquiries.

Responsibilities

• Inspire customers and colleagues with your passion for travel.
• Aim to exceed sales objectives and support a commission-based reward.
• Handle face-to-face and virtual customer interactions with confidence.
• Investigate and resolve customer questions or complaints.

Skills

Customer service

Sales targets

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Lancaster (inside ASDA) store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll work 37.5 hours and a varied shift pattern each week, including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it "Smashing your Targets"
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint