Retail Travel Advisor

TUI AG; Thurrock; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits and discounts

Health and Wellbeing support

Career progression and development

Pension scheme and life assurance

Job summary

TUI AG is seeking a Travel Advisor for our Lakeside store. You’ll help customers choose holidays, cruises, and UK breaks while delivering great service and creating memorable experiences.

Working 37.5 hours with a varied shift pattern including weekends and bank holidays, you’ll be supported to become a destination expert, earning commission and enjoying holiday benefits and career development opportunities.

Qualifications

• Customer-facing experience is beneficial
• Strong communication and sales skills
• Enthusiasm for travel and destinations

Responsibilities

• Sell holidays, cruises, UK breaks and related products to customers.
• Meet and exceed sales targets to earn commission.
• Handle customer questions and resolve complaints with confidence.

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Lakeside store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll work 37.5 hours and a varied shift pattern each week, including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint