Retail Travel Advisor

TUI Group; Lancaster; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Pension scheme and life assurance

Health and wellbeing program

Job summary

TUI Group is hiring a Travel Advisor for the Lancaster (inside ASDA) store. You will help customers choose and book holidays, cruises, UK breaks and related products, delivering memorable holiday experiences and a high level of service.

The role is fixed-term until October 2027, working 37.5 hours per week with a shifting pattern that includes weekends and evenings at busy times. Training on systems will empower you to assist customers effectively.

Qualifications

• Excellent customer service and willingness to go above and beyond.
• Strong drive to achieve sales targets.
• Ability to prioritise tasks in a fast-paced environment and adapt to changes.
• Team player who collaborates with customers and colleagues.
• Clear communication and organisational skills.
• Willingness to work a varied shift pattern including weekends and bank holidays.

Responsibilities

• Inspire customers and colleagues to choose and book holidays, cruises, UK breaks and related products.
• Aim to exceed sales objectives in a retail environment.
• Provide excellent service face-to-face and virtually, resolving questions or complaints.
• Receive training on systems to enhance knowledge and sell memorable holidays.

Skills

Customer service

Sales targets

Team player

Adaptability

Communication

Organised

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Lancaster (inside ASDA)store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

Please note, this Fixed Term position ends October 2027.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll work 37.5 hours and a varied shift pattern each week, including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

ABOUT YOU

• Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

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