Retail Transformation Lead | Hybrid | Growth & Efficiency

Hastings Direct; Leicester; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

£5k car allowance

Hybrid working

Bonus scheme (4Cs)

Job summary

Hastings Direct is recruiting a Transformation Manager for Retail Operations to lead strategic change across multi-channel initiatives. You’ll translate business objectives into roadmaps, manage end-to-end delivery, and drive continuous improvement with measurable outcomes.

You’ll partner with Operations, Technology and Compliance, building capability and ensuring governance, risk and adoption precede benefits.

Qualifications

• Transformation leadership with experience in delivering complex programmes.
• Strategic planning and portfolio management translating objectives into roadmaps.
• Commercial acumen with ROI modelling and business cases.

Responsibilities

• Shaping and prioritising transformation strategy with senior stakeholders across Operations and business functions.
• Leading end-to-end delivery from discovery through to benefits realisation.
• Driving continuous improvement using KPIs, customer insight and risk management.
• Ensuring business readiness and adoption with training, processes and governance in place.
• Building cross-functional stakeholder engagement and transformation capability across teams.

Skills

Transformation leadership

Portfolio management

Change delivery

Stakeholder management

Analytical thinking

Job description

Hastings Direct is recruiting a Transformation Manager for Retail Operations to lead strategic change across multi-channel initiatives. You’ll translate business objectives into roadmaps, manage end-to-end delivery, and drive continuous improvement with measurable outcomes.

You’ll partner with Operations, Technology and Compliance, building capability and ensuring governance, risk and adoption precede benefits.