Retail Team Member Retail · Daylesford, Brompton Cross ·

Bamford Limited; Greater London; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Discounts on lunch 50% off up to £20

30% off other Farm/retail products

30% off Daylesford Restaurants

10% off pubs for you and up to five

Wellbeing and health benefits

Private medical support

Pension scheme

Volunteering days

Flu jabs

Job summary

Daylesford Organic Brompton Cross seeks a dedicated Retail Team Member to create an exceptional customer experience in our organic store and cafe. You will share product knowledge, support day-to-day store operations and help bring our sustainability ethos to life for every shopper.

The role is 32 hours per week, including weekends, at £13.15 per hour plus tron and weekly pay, with a range of employee discounts and benefits across Daylesford/Bamford brands.

Qualifications

• A genuine passion for organic produce and sustainability.
• Previous experience in retail, hospitality or customer-facing roles is advantageous.
• A commitment to delivering exceptional customer service and an elevated guest experience.
• Excellent communication and interpersonal skills.
• Good spoken English and a presentable appearance reflecting the brand.
• Team-focused attitude with the ability to work in a busy environment.
• Attention to detail, especially with fresh produce, stock and merchandising.
• Comfortable operating tills and handling transactions.

Responsibilities

• Deliver genuine, attentive customer service, welcoming customers and recommending products.
• Maintain beautifully presented retail spaces with clean, safe and organized displays.
• Replenish stock and manage product rotation to ensure freshness and availability.
• Confidently operate tills and process transactions with accuracy.
• Support visual merchandising through seasonal displays and promotions.
• Live the brand values and contribute to social and environmental initiatives.
• Inspire customers and colleagues to live more consciously and positively.

Skills

Organic produce passion

Retail experience

Customer service

Communication skills

English language

Team player

Attention to detail

Cash handling

Flexibility across shop

Artisan food interest

Job description

THE BAMFORD COLLECTION IS A GROUPOF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHINGAND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE

As a Retail Team Member at Daylesford Organic, Brompton Cross you will be part of a beautifully curated organic store offering fresh produce delivered daily from our farm, alongside a welcoming café serving seasonal dishes and food to go.

Working on the retail floor, you will play a key role in delivering an exceptional customer experience, sharing your knowledge of our organic products and supporting the smooth day-to-day running of the store. Through thoughtful service and attention to detail, you’ll help bring Daylesford’s commitment to quality, sustainability and conscious living to life for every customer.

SALARY: £13.15 per hour plus tronc and paid weekly.

HOURS: 32 hours hours a week including weekends.

RESPONSIBILITIES

• Deliver genuine, attentive customer service, welcoming customers, sharing product knowledge and offering thoughtful recommendations to create a memorable customer experience.

• Maintain beautifully presented retail spaces, ensuring shelves, displays and back-of-house areas meet the highest standards of cleanliness, safety and organisation.

• Replenish stock and manage product rotation, ensuring availability, freshness and quality at all times.

• Confidently operate tills and process transactions accurately, including payments, returns and exchanges, in line with cash handling procedures.

• Support visual merchandising through seasonal displays, promotions and storytelling that bring our products and brand values to life.

• Live and breathe our purpose by supporting positive social and environmental change, contributing to our journey as a certified B Corp.

• Inspire customers, suppliers and colleagues to live and work more consciously, helping create a lasting, positive impact.

SKILLS AND EXPERIENCE REQUIRED

• A genuine passion for food, organic produce, sustainability and the Daylesford Organic ethos.

• Previous experience in retail, hospitality or customer-facing roles would be advantageous.

• A strong commitment to delivering exceptional customer service and an elevated guest experience.

• Excellent communication and interpersonal skills, with the ability to confidently engage with customers.

• Good spoken English and a professional, presentable appearance reflecting the Daylesford brand.

• A positive, friendly and team-focused attitude, with the ability to work collaboratively in a busy environment.

• Strong attention to detail, particularly when handling fresh produce, stock presentation and merchandising.

• Comfortable operating tills and handling transactions accurately.

• A proactive and flexible approach, with a willingness to support across different areas of the farm shop when required.

• An interest in artisan food, seasonal produce and quality retail products, with a willingness to learn about product provenance.

• Ability to remain calm and organised during busy trading periods.

PERKS & BENEFITS

Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one, including:

• Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20.

• Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online.

• Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests.

• Book any of our wellness classes, treatments, services or courses at

• the Daylesford cookery school with 30% off for all employees.

• Receive 60% off all Bamford skincare and 30% off apparel in-store and online.

  Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online.

• Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@Hand

• Padel Discount: (Cotswolds)

• Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as PureGym and The Gym Group

• Local Gym Discounts (Cotswolds Area)

• Wellbeing modules: to provide practical support and advice for your wellbeing

• Electric Car Scheme: (subject to criteria, following probation)

• Volunteering Days: One paid day per year to volunteer with a charity of your choice

• Private Medical: Subsidised private medical insurance through Bupa

• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us

• Life Assurance: Cover equivalent to one year of your annual salary

• Enhanced Family Leave Pay (T&C’s apply)

• Enhanced Company Sick Pay (T&C’s apply)

• Enhanced Holiday Pay (up to 33 days per annum including Bank Holidays, Pro-Rata)

• Refer a Friend Scheme-Earn up to £750 when you refer a friend to work with us (T&C’s apply)

• Flu Jabs (optional, available twice per annum)