Restaurant Maître D', (Maternity Cover)

Bamford Collection; Moreton; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Lunch 50% off up to £20

30% off Farm shop products

30% off Daylesford restaurants

60% off Bamford skincare

Private medical insurance

Pension scheme

Job summary

The Bamford Collection is seeking a Maître D' to lead front-of-house and elevate guest experiences at Daylesford venues in the UK. You will oversee the Order of Service across the Trough and Old Spot, training the team to deliver a genuine “surprise and delight” in every touchpoint.

You will mentor staff, manage service flow end-to-end, host lunch and dinner services, and uphold food safety and health standards. A luxury hospitality background and passion for guest satisfaction are essential.

Qualifications

• Previous experience in a hosting, reception, or guest-facing role within a hospitality environment.
• Proven ability to deliver exceptional customer service, ideally within a luxury or premium brand setting.
• A warm, friendly, and enthusiastic personality with a genuine passion for creating memorable guest experiences.

Responsibilities

• Own the delivery of the Daylesford Order of Service in the Trough & Legbar/Old Spot, ensuring every guest is wowed by our service.
• Provide exceptional guest journeys with product recommendations, provenance stories, allergen guidance and thoughtful interactions.
• Manage service flow from booking/arrival to departure, delivering delight, theatre and a premium experience.

Skills

Guest-facing experience

Exceptional customer service

Warm personality

Customer-focused

Attention to detail

Organisational skills

Team collaboration

Coaching/mentoring

Job description

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. SALARY: £34,092.53 per annum + TRONC HOURS: Full Time, 40 hours per week

ABOUT US

award-winning Daylesford Organic is one of the UK’s most renowned organic farm estates based in the heart of the Cotswolds countryside. More than just a farm, Daylesford is a vibrant destination for food lovers, wellness seekers, along with beautifully curated retail spaces, bringing together exceptional organic produce and nourishing experiences in a truly unique setting. Our guests come to enjoy a relaxed yet refined atmosphere, indulging in fresh, farm-to-fork seasonal dishes, alongside crisp frizzante and expertly crafted cocktails perfect for long, sunny days and warm evenings.

ABOUT THE ROLE

As Maître D', you will play a pivotal role in creating exceptional guest experiences, setting the tone for outstanding hospitality from the moment guests arrive. Leading and inspiring the front-of-house team, you will oversee every detail of the guest journey, ensuring seamless service and memorable dining experiences. You will take ownership of the Order of Service across the Trough and Old Spot, championing a culture of excellence and ensuring every team member is trained to deliver a genuine "surprise and delight" experience at every guest touchpoint.

YOUR RESPONSIBILITIES

• To own the delivery of the Daylesford Order of Service in the Trough & Legbar/Old Spot, ensuring every guest is blown away by our service with a focus on “surprise & delight”.
• Ensure every guest receives an incredible journey, including product recommendations, stories about Daylesford and the product provenance, accurate allergen guidance and thoughtful interactions.
• To manage the service flow: from the moment the customer books/arrives to the moment they leave, you are responsible for the delight, theatre and experience of the restaurant.
• Develop and deliver training on service standards, steps of service, menu knowledge, upselling skills and how to create memorable moments for our customers.
• Mentor staff daily, performing “train the trainer” style coaching to embed consistency and ownership across the team in service excellence.
• Conduct shift briefings, shadow service, share feedback, and champion continuous learning.
• Opening and closing responsibilities for the site.
• Hosting for lunch and evening services, to ensure a consistent level across day & night with a focus on an elevated service style.
• Support in the safe running of the restaurant in line with store Health & Safety Compliance.
• Support in delivering against Food Safety Compliance.
• To act as a point of contact for Daylesford Stays and all VIP client visits.

SKILLS & EXPERTISE

• Previous experience in a hosting, reception, or guest-facing role within a hospitality environment
• Proven ability to deliver exceptional customer service, ideally within a luxury or premium brand setting
• A warm, friendly, and enthusiastic personality with a genuine passion for creating memorable guest experiences
• Highly customer-focused, with a commitment to exceeding expectations
• Exceptional attention to detail and pride in maintaining high standards
• Strong organisational skills with the ability to prioritise effectively in a fast-paced environment
• A collaborative team player who thrives in a supportive and dynamic environment
• Confidence in coaching, mentoring, or training colleagues to deliver outstanding service

PERKS AND BENEFITS

• Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20.
• Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online.
• Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests.
• Book any of our wellness classes, treatments, services or courses at the Daylesford cookery school with 30% off for all employees.
• Receive 60% off all Bamford skincare and 30% off apparel in-store and online.
• Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online.
• Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@HandPadel
• Discount: (Cotswolds)
• Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as PureGym and The Gym Group
• Local Gym Discounts (Cotswolds Area)
• Wellbeing modules: to provide practical support and advice for your wellbeing
• Electric Car Scheme: (subject to criteria, following probation)
• Volunteering Days: One paid day per year to volunteer with a charity of your choice
• Private Medical: Subsidised private medical insurance through Bupa
• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us
• Life Assurance: Cover equivalent to one year of your annual salary
• Enhanced Family Leave Pay (T&C’s apply)
• Enhanced Company Sick Pay (T&C’s apply)
• Enhanced Holiday Pay (up to 33 days per annum including Bank Holidays, Pro-Rata)
• Refer a Friend Scheme: Earn up to £750 when you refer a friend to work with us (T&C’s apply)
• Flu Jabs (optional, available twice per annum)