Team Member Retail

Bamford Collection; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Lunch discount

Shop discount 30%

Restaurant discount 30%

Pubs discount 10%

Wellness classes discount

Cookery school 30% off

Bamford skincare 60% off

Bath & home discounts

Job summary

Daylesford Organic in Notting Hill is hiring a Retail Team Member to work on the shop floor, delivering excellent customer service, sharing knowledge of organic products, and supporting daily store operations. The role includes tills, stock rotation, and contributing to a sustainable, conscious-brand experience across our Daylesford and Bamford offerings.

You will join a warm, customer-focused team in a farm shop environment, 32 hours per week including weekends, earning £13.15 per hour plus

Qualifications

• A genuine passion for food, organic produce, sustainability and the Daylesford Organic ethos.
• Previous experience in retail, hospitality or customer-facing roles would be advantageous.
• A strong commitment to delivering exceptional customer service and an elevated guest experience.
• Excellent communication and interpersonal skills, with the ability to confidently engage with customers.
• Good spoken English and a professional, presentable appearance reflecting the Daylesford brand.
• A positive, friendly and team-focused attitude, with the ability to work collaboratively in a busy environment.
• Strong attention to detail, particularly with fresh produce, stock presentation and merchandising.
• Comfortable operating tills and handling transactions accurately.
• Proactive and flexible approach, with willingness to support across different areas of the farm shop when required.
• An interest in artisan food, seasonal produce and quality retail products, with a willingness to learn about product provenance.
• Ability to remain calm and organised during busy trading periods.

Responsibilities

• Deliver genuine, attentive customer service, welcoming customers, sharing product knowledge and offering thoughtful recommendations to create a memorable customer experience.
• Maintain beautifully presented retail spaces, ensuring shelves, displays and back-of-house areas meet the highest standards of cleanliness, safety and organisation.
• Replenish stock and manage product rotation, ensuring availability, freshness and quality at all times.
• Confidently operate tills and process transactions accurately, including payments, returns and exchanges, in line with cash handling procedures.
• Support visual merchandising through seasonal displays, promotions and storytelling that bring our products and brand values to life.
• Live and breathe our purpose by supporting positive social and environmental change, contributing to our journey as a certified B Corp.
• Inspire customers, suppliers and colleagues to live and work more consciously, helping create a lasting, positive impact.

Skills

Food & organic ethos

Retail / customer service

Communication

Team player

Cash handling

English proficiency

Attention to detail

Flexible / cross-area support

Job description

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE

As a Retail Team Member at Daylesford Organic, Notting Hill, you will be part of a beautifully curated organic store offering fresh produce delivered daily from our farm, alongside a welcoming café serving seasonal dishes and food to go.

Working on the retail floor, you will play a key role in delivering an exceptional customer experience, sharing your knowledge of our organic products and supporting the smooth day-to-day running of the store. Through thoughtful service and attention to detail, you'll help bring Daylesford's commitment to quality, sustainability and conscious living to life for every customer.

SALARY: £13.15 per hour plus tronc and paid weekly.

HOURS: 32 hours hours a week including weekends.

RESPONSIBILITIES

• Deliver genuine, attentive customer service, welcoming customers, sharing product knowledge and offering thoughtful recommendations to create a memorable customer experience.

• Maintain beautifully presented retail spaces, ensuring shelves, displays and back-of-house areas meet the highest standards of cleanliness, safety and organisation.

• Replenish stock and manage product rotation, ensuring availability, freshness and quality at all times.

• Confidently operate tills and process transactions accurately, including payments, returns and exchanges, in line with cash handling procedures.

• Support visual merchandising through seasonal displays, promotions and storytelling that bring our products and brand values to life.

• Live and breathe our purpose by supporting positive social and environmental change, contributing to our journey as a certified B Corp.

• Inspire customers, suppliers and colleagues to live and work more consciously, helping create a lasting, positive impact.

SKILLS & EXPERIENCE REQUIRED

• A genuine passion for food, organic produce, sustainability and the Daylesford Organic ethos.

• Previous experience in retail, hospitality or customer-facing roles would be advantageous.

• A strong commitment to delivering exceptional customer service and an elevated guest experience.

• Excellent communication and interpersonal skills, with the ability to confidently engage with customers.

• Good spoken English and a professional, presentable appearance reflecting the Daylesford brand.

• A positive, friendly and team-focused attitude, with the ability to work collaboratively in a busy environment.

• Strong attention to detail, particularly when handling fresh produce, stock presentation and merchandising.

• Comfortable operating tills and handling transactions accurately.

• A proactive and flexible approach, with a willingness to support across different areas of the farm shop when required.

• An interest in artisan food, seasonal produce and quality retail products, with a willingness to learn about product provenance.

• Ability to remain calm and organised during busy trading periods.

PERKS & BENEFITS

Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one, including:

• Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20.

• Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online.

• Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests.

• Book any of our wellness classes, treatments, services or courses at

• the Daylesford cookery school with 30% off for all employees.

• Receive 60% off all Bamford skincare and 30% off apparel in-store and online.

  Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online.

• Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@Hand

• Padel Discount: (Cotswolds)

• Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as PureGym and The Gym Group

• Local Gym Discounts (Cotswolds Area)

• Wellbeing modules: to provide practical support and advice for your wellbeing

• Electric Car Scheme: (subject to criteria, following probation)

• Volunteering Days: One paid day per year to volunteer with a charity of your choice

• Private Medical: Subsidised private medical insurance through Bupa

• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us

• Life Assurance: Cover equivalent to one year of your annual salary

• Enhanced Family Leave Pay (T&C's apply)

• Enhanced Company Sick Pay (T&C's apply)

• Enhanced Holiday Pay (up to 33 days per annum including Bank Holidays, Pro-Rata)

• Refer a Friend Scheme-Earn up to £750 when you refer a friend to work with us (T&C's apply)

• Flu Jabs (optional, available twice per annum)